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Director of Operations
Fulfillment & Distribution
Confirmed live in the last 24 hours
Woodridge, IL, USA
Experience Level
Desired Skills
Customer Service
  • Bold: you're adventurous, outgoing and optimistic; you're confident making decisions and taking calculated risk
  • Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, 'what if' and constantly challenge the status quo
  • Versatile: you roll with the punches and don't get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
  • Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
  • Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
  • Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
  • Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
  • 10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
  • Bachelor's Degree required - Master's preferred
  • Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
  • Familiarity with FSMA, HACCP, SQF
  • APICS CPIM or CSCP certification (preferred)
  • Demonstrated ability to effectively motivate, develop and manage 700 employees a day - our culture is a critical part of our success, and you are directly responsible for driving it
  • Deep knowledge of Lean and Agile Production
  • Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
  • Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
  • Excitement for working in an environment with a high level of ambiguity and change
  • Interest in spending most of your time on the shop floor and working directly with all levels of staff
  • Demonstrated success at delivering new product initiatives in both a large company and start-up environments
  • Strong continuous improvement skills
  • A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
  • Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
  • Proven ability to quickly adapt to business needs
  • Willing to work weekends and/or night shifts when needed
  • High level of integrity and ethics
  • Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping)
  • Develop trust, credibility, effective and collaborative relationships with Hellofresh peers and direct reports
  • Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
  • Develop high standards for execution to meet all KPI's & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
  • Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
  • Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery
  • Create a positive team dynamic that encourages all employees in the fulfillment center to:
  • Provide timely feedback to direct/indirect reports
  • Drive positive change within the facility
  • Adapt to the ever-changing business needs and ensure that the team does the same
  • Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the HF brand, KPI's, and culture
Hello Fresh

10,001+ employees

Food & meal kit delivery service
Company Overview
HelloFresh’s mission is to change the way people eat forever by aiming to provide every household with wholesome, homemade meals – no shopping and no hassle. The company’s meals are carefully planned, carefully sourced and delivered to the front door of each customer at the time most convenient for them.
  • Competitive Salary & 401k
  • Generous Parental leave & Flexible PTO
  • Health, vision, & dental insurance
  • 75% discount on HelloFresh Subscription
  • Snacks, coffee, & catered lunches
  • Company sponsored outings
Company Core Values
  • Speed & Agility
  • Data Drivenness
  • Learning Never Stops
  • Egoless Environment
  • Relentless Prioritisation
  • Customer Centricity
  • Long-Term Orientation
  • Come as you are