Full-Time
Customer Experience Officer
Updated on 9/10/2026
Marsh & McLennan
Risk, insurance and business consulting
Compensation Overview
$34.1k - $58.2k/yr
Company Does Not Provide H1B Sponsorship
Lihue, HI, USA
Hybrid
In-office work is required depending on operational requirements or other circumstances.
 Customer Experience & Support (1) |
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- A high school diploma or General Education Development (GED) credential is required.
- One to three years of customer service experience is preferred.
- An equivalent combination of education, experience, and training will be considered.
- The ability to work weekends and flexible hours as required by the position is necessary.
- Basic knowledge of property and casualty insurance is required.
- The ability to type accurately at 35 words per minute and use a 10-key keypad by touch is required.
- The ability to operate general office equipment, including copiers and fax machines, is required.
- Experience with or knowledge of personal computer navigation and Microsoft Office Suite applications is required.
- The ability to work independently in a fast-paced environment, prioritize work, manage time effectively, and handle multiple tasks is required.
- Customer service orientation, oral and written communication, time management and prioritization, organization, attention to detail and results, teamwork, and adaptability are required.
- The position requires standing, walking, sitting, using hands to finger, handle, or feel, reaching with the hands and arms, and talking and hearing.
- The position occasionally requires climbing, balancing, stooping, kneeling, and crouching, and occasionally lifting or moving up to 20 pounds.
- The position requires close, distance, color, peripheral, and depth vision and the ability to adjust focus.
- Interact with customers, including difficult or irate customers, by phone, in person, or email to provide customer service.
- Answer incoming phone calls promptly, complete requested tasks, or direct calls to the appropriate company employee when the inquiry cannot be resolved on the first contact.
- Place outbound calls as necessary to complete customer inquiries.
- Answer customer billing questions and receive and process payments when applicable.
- Issue automobile identification cards and other related documents.
- Process mailing-address changes and additions or deletions of automobiles.
- Process cancellation requests, generate loss-payee reports, and distribute them to customers.
- Issue copies of certificates of insurance, proof of coverage, and evidence of insurance.
- Process direct-bill reinstatements received from customers, agents, and account managers.
- Adhere to customer-service and documentation standards and complete duties within defined service-level timeframes.
- Respond to carrier requests for additional information.
- Assist customers and agents with claim intake, report claims to carriers, and follow up on claim status at the request of the customer or agent.
- Call customers after claims are submitted to ensure adjuster contact.
- Assist other team members as needed to meet agency, team, and individual goals.
- Assist in training other employees as necessary.
- Perform other duties as assigned.
- One to three years of customer service experience.
- A Hawaii State Property and Casualty Solicitor’s License.
Marsh, formerly Marsh McLennan, is a global professional services firm focused on risk, insurance, reinsurance, talent and business strategy. Its operating businesses help organizations arrange coverage, model and transfer risk, design workforce programs and address complex management questions. Clients range from growing companies to governments and multinational enterprises. The group combines advisory expertise with insurance-market access and data, making it broader than an insurance broker alone while remaining primarily a business-to-business services organization.
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