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Technical Support Engineer
Updated on 3/21/2023
Raleigh, NC, USA
Experience Level
Desired Skills
  • Conversationally fluent in spoken English and written English
  • 1+ year of professional experience in JavaScript, HTML, CSS and/or Mobile Development
  • 1+ year of professional experience working in a team setting
  • B.S. in computer science, similar field of study, or similar commitment to technology
  • Highly empathetic and passionate about helping others at a moment's notice
  • Coder or tinker-er (professionally or hobby)
  • Reliable and active team member
  • Passionate about helping others at a moment's notice
  • Patient and positive who sees possibilities rather than obstacles
  • Ability to learn technical concepts and translate them to business solutions for customers
  • Answer customer questions through our support queue
  • Be the voice of the customer to the Product and Engineering organizations
  • Prepare and provide recommended product best practices
  • Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
  • Take ownership of pushing cases to resolution including working with developers
Desired Qualifications
  • Thirst for knowledge, comfortable learning new technologies
  • Creativity when the answer is not obvious

501-1,000 employees

Product analytics platform for companies
Company Overview
Pendo is on a mission to elevate the world's experiences with software. The company combines in-app messaging with robust product analytics and user feedback, ensuring people adopt software quickly and successfully.