Business Insights Specialist

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

$86,600 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

• Lead on the interpretation of complex business issues, generate multifaceted insights and identify opportunities to help drive business growth or address business/enterprise needs.
• Present and communicate generated insights and recommended business actions to stakeholders/ business leaders in an easily digestible manner, leveraging tools/ techniques/ methods to produce a variety of visualizations/ presentations that fit the audience.
• Act as the primary interface with business to bridge and translate business requirements to analytics and reporting needs for a given domain/business.
• Apply collaborative and strong stakeholder management approach to constructively influence and persuade stakeholders and partners where appropriate.
• Serve as an authority on a given business domain and provide business expertise to place context around analytics discovery and inform recommendations.
• Escalate data/process related problems and communicate to relevant teams in a timely manner and make recommendations for resolution.
• Provides day-to-day support and delivery of analytics.

• Represent functional area as a business insights & analytics specialized expert.
• Synthesize complex and vast amount of information and translate into actionable insights and strategy.
• Build business requirements and facilitate project execution to develop insights.
• Collaborate with partners on business challenges and deliver fact-based analytical advice that aligns to strategy and drives shareholder value.
• Identify opportunities for business growth within a specific business or function by identifying potential use cases and value drivers. 
• Utilize both quantitative and qualitative methodologies to interpret and present data effectively and clearly.
• Work directly with the business teams to gather the demand for analytics and work with the analytics hub to fulfill the analytics demand.
• Provide business explanation for anomalies/outliers identified during analysis.
• Work with business functions and analytics teams to transition business requirements to analytics requirements.
• Train business users on how to integrate analytics into decisions.
• Leverage knowledge of data capabilities to build and deliver insights.
• Develops analysis to corroborate initial proof of concept.
• Executes on data requests accurately and within a timely manner.
• Identifies and investigates data/analytics related issues.
• Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues.
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

• Work autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others.
• Provide seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members.
• Scope of role may have enterprise impact.
• Focus on short to medium - term issues (e.g. 6-12 months)
• Undertake and complete a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise.
• Oversee and/or independently perform tasks from end to end.
• This level can interact with any hierarchy level up to executive leaders and external vendors.
• Generally, reports to a Senior Manager or executive role.

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate's degree preferred with either progressive project work experience or
• Power BI expert level required
• Service Now experience and understanding of Change , Incident, Problem and asset Management
• Fraud Knowledge and asset
• Governance Framework knowledge and asset
• 5+ year of relevant experience; higher degree education and research tenure can be counted.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet