Full-Time
Job Not Found
InterCare Community Health Network
No salary listed
Holland, MI, USA
In Person
Category
 Administrative & Executive Assistance (2) |
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Required Skills
Customer Service
Requirements
- Possesses a thorough understanding of medical office theory and practices typically acquired through a technical training program and/or extensive practical experience in a medical practice environment.
- Education: High School Diploma required.
- Proactive and confident communicator (written and verbal).
- Detail-oriented with excellent organizational skills.
- Compassionate, authentic, and patient focused.
- Technically savvy: Proficient with Microsoft Office Suite or related software.
- Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
- Excellent team player.
- Driven and self-motivated.
- Strong analytical and problem-solving skills.
- Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
- Bilingual in Spanish and English.
Responsibilities
- Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
- Welcome and greet patients to the clinic with a friendly and professional demeanor.
- Register patients efficiently, ensuring completion of all required forms with accurate information.
- Handle insurance and billing inquiries, providing clear and concise information to patients.
- Aid ill or distraught patients as necessary and with available resources.
- Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
- Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
- Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
- Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
- Assist in scheduling specialist referrals as needed for patient follow-up.
- Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
- Front Desk Management: Answer and direct phone calls in a professional and timely manner.
- Keep the reception area organized and tidy, creating a welcoming environment for patients.
- Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
Desired Qualifications
- MAY qualify employees for National Student Loan Forgiveness program