Customer Success Manager
Posted on 1/18/2024
INACTIVE
Vantage

11-50 employees

Cloud cost optimization and reporting platform
Company Overview
Vantage, a cloud cost optimization and reporting platform, offers a competitive edge with its extensive native integrations, including AWS, Azure, GCP, Kubernetes, and more, making it a trusted solution for thousands of global organizations, from startups to Fortune 500 companies. The company's leadership boasts industry experience from AWS, Digital Ocean, and GitHub, and it is backed by reputable venture capital firms, Andreessen Horowitz and Scale Venture Partners. Vantage's culture emphasizes accessibility and transparency, as evidenced by their self-serve sign-up process and willingness to provide platform demonstrations upon request.
B2B

Company Stage

Series A

Total Funding

$25M

Founded

2020

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

3%

1 year growth

40%

2 year growth

180%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
AWS
REST APIs
Development Operations (DevOps)
Google Cloud Platform
CategoriesNew
DevOps & Infrastructure
Software Engineering
Requirements
  • 2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
  • Previous experience at an early-stage startup
  • Strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
  • Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts
  • Strong emotional intelligence and the ability to empathize with customers
Responsibilities
  • Give initial training to customers on how to use Vantage
  • Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls
  • Represent customer support issues and product feature requests to the rest of the organization
  • Work with customers on renewals of their subscriptions
  • Consistently and authentically work as an agent of the customer to represent their needs to the broader organization
Desired Qualifications
  • Monitoring and observability expertise
  • Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
  • Relevant Data Visualization / financial product experience