Full-Time

Bank Manager

Westpac

Westpac

10,001+ employees

Banking and financial services for customers

No salary listed

Townsville City, Australia

In Person

Category
Finance & Banking (1)
Required Skills
Risk Management

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Requirements
  • Strong leadership experience is essential, ideally gained in Banking and Finance (preferred)
  • Experience of working to fulfil business performance targets and spur growth
  • Proven experience of holding accountability for risk and compliance, staff performance and customer experience
  • High-energy, with an ability to inspire and motivate a diverse team
  • Ability to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills
Responsibilities
  • Hold accountability for compliance and risk management – build a culture of doing the right thing
  • Lead your team in building customer digital confidence by driving Digital First conversations to grow digitally active customers
  • Drive balanced growth across customer advocacy, lending, assisted solutions and digital adoption through strong stakeholder relationships with specialist teams, regional leadership and community networks
  • Drive customer acquisition, service and retention – building genuine connections with customers and the community and resolving customer concerns effectively and efficiently
  • Recruitment, training, retaining and performance management of frontline branch staff

Westpac is an Australian bank offering a wide range of financial services for individuals and businesses, including everyday banking, loans, payments, and digital banking.

Company Size

10,001+

Company Stage

IPO

Headquarters

Sydney, Australia

Founded

1817

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Simplify Jobs

Simplify's Take

What believers are saying

  • Westpac opened six regional Queensland banking locations on June 8, 2026.
  • Westpac reported over 15,000 employees using generative AI, supporting productivity gains.
  • Westpac hired new marketing leaders on July 28, 2026, strengthening customer growth execution.

What critics are saying

  • Westpac cut 193 jobs on May 19, 2026, signaling continued restructuring pressure.
  • Peter Nash’s July 1, 2026 exit exposed Westpac’s governance vulnerability around KPMG.
  • ANZ, CBA, NAB and Westpac’s cash pool JV can erase Westpac’s sole-supplier advantage by 2027.

What makes Westpac unique

  • Westpac’s 2030 regional branch moratorium and Queensland upgrades deepen local customer relationships.
  • Westpac is the sole commercial cash supplier, giving it systemwide infrastructure leverage.
  • Chief AI officer Dan Jermyn tracks token usage, pushing disciplined enterprise AI adoption.

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Benefits

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Mumbrella
Jul 28th, 2026
Westpac adds new leaders to consolidated marketing team.

Westpac adds new leaders to consolidated marketing team. July 28, 2026 11:02 Westpac has added two senior marketing leaders to its newly combined marketing team under chief growth and marketing officer Michelle Klein. The bank has recruited former NRMA Insurance marketing director Sally Kiernan as head of strategic marketing, consumer, and Coca-cola veteran Leo Roberts to be its new head of media and strategic partnerships. According to a Linkedin post from Klein, the appointments form part of a broader redesign of the marketing function, with Westpac moving to consolidate several disciplines under one structure. "As we've expanded the remit of Growth, Brand and Marketing at Westpac, we've been bringing together strategy, customer insight, data, creativity, media and partnerships into one connected team," Klein wrote. "It's all in service of one ambition: helping Westpac become our customers' number one bank and partner through life." Kiernan follows Klein from IAG, joining Westpac almost a year after the latter's appointment as the bank's new chief growth and marketing officer. She was also one of several IAG marketers affected by a leadership review earlier this year, which consolidated four executive manager roles into three, as reported by Mumbrella. Writing on Linkedin, Kiernan said: "There are few businesses that play an essential role in their customers' lives every single day, which is just one of the many reasons I'm so thrilled to be joining Westpac... I'm looking forward to working with Michelle Klein and the team to help shape the next chapter of growth and deliver even greater value for customers." Meanwhile, Roberts joins Westpac after 18 years at Coca-Cola, most recently serving as group director, ASEAN and South Pacific integrated marketing experiences, a role he held for the past five years before departing the company in April. The pair join a growing leadership team assembled since last year, including Commonwealth Bank's Matthew Malady, who was appointed head of growth and customer relationships in February, and former Telstra executive Anna Jackson, who joined as head of brand, content and creative at Westpac. The hires come several months after Westpac and BMF parted ways following a partnership that lasted just one year. It also come more than a year after Westpac made sweeping cuts to its in-house media division, axing at least 30 people in the process. Westpac has been contacted for comment. Eleanor Dickinson is a journalist with more than a decade of experience across the UK, Middle East, Asia and Australia. She served as editor of Mumbrella Asia from 2017 to 2018, before spending seven years reporting on technology in Australia. She returned to Mumbrella as chief reporter in September 2025. Have your say. Or comment anonymously Your comment will be marked as unverified

Tech Funding News
Jul 21st, 2026
Revolut lands full Australian banking licence, the first global fintech to do so, marking its first banking entity in APAC.

Revolut lands full Australian banking licence, the first global fintech to do so, marking its first banking entity in APAC. July 21, 2026 * Revolut Bank Australia has secured a full, unrestricted ADI licence from APRA, making it the first global fintech to achieve this in the country. * Revolut plans to invest almost AU$400 million ($280 million) over 5 years to move 1.2 million Australian customers to a regulated bank and compete with the Big Four banks. * New customers will get a 3% savings rate, which is higher than Commonwealth Bank's 2.15% transaction rate. Revolut is adding more competition to established banks, which are already facing challenges from Macquarie. Six years after launching in Australia with a multi-currency debit card, Revolut received a full Authorised Deposit-taking Institution licence from the Australian Prudential Regulation Authority. This is the first time a global fintech has received an unrestricted ADI in Australia and marks Revolut's first banking entity in the Asia-Pacific region. Revolut was founded in 2015 by Nik Storonsky and Vlad Yatsenko. Today, it serves more than 75 million customers worldwide and is a licensed bank in the United Kingdom, the EEA, and Mexico. The company reportedly considered a secondary share sale at a $115 billion valuation in June, after getting its UK banking licence in March and filing for a US national bank charter. The Australian approval adds a fourth market to its regulatory expansion. In fiscal 2025, Revolut's global revenue rose 46% to $6 billion. The Australian division now operates as Revolut Bank Australia, led by chief executive Matt Baxby. Transition from FX app to full-service bank. Since 2020, Revolut's Australian business has worked under an Australian Financial Services Licence and Credit Licence, focusing on foreign exchange, a multi-currency card, and trading. Now, with ADI status, Revolut can accept deposits and offer savings accounts, credit cards, and loans. Balances are protected up to 250,000 Australian dollars under the Financial Claims Scheme. Customers can use the app as their main bank account. Storonsky says, "Launching our Australian bank has been a long-term strategic priority and marks another significant step in our mission to build the world's first truly global bank. Securing this licence in a market as highly regulated and competitive as Australia is a testament to our business model and our teams." Baxby asds, "Becoming a bank in Australia marks a defining moment in our journey, achieved through a relentless focus on delivering a better financial experience for Australians. It's the launchpad for our next chapter, enabling us to expand into a broader suite of products, including savings and credit, to sit alongside the innovative services our customers already rely on every day. Our mission remains simple: to build the most seamless, secure, and customer-first banking experience for Australian consumers and businesses." Entering a traditionally stable market. With this licence, Revolut now competes directly with Commonwealth Bank, NAB, ANZ, and Westpac, in a market where few new players have succeeded. Commonwealth Bank's standard transaction account offers about 2.15% interest, while Revolut's initial savings rate for new customers is 3%. CBA's conditional saver product can reach about 5%. The Big Four are also facing competition from Macquarie, which is growing its retail transaction and mortgage products. Revolut is now the second major disruptor in the market. Local competitors include Judo Bank, Up, Alex Bank, and Volt Bank's successors, but none match Revolut's global balance sheet or brand recognition. The Australian neobanking sector remains small compared to the broader economy. Revolut plans to invest AU$400 million, which is about $280 million, in Australia over five years, supporting hiring and product development. The team has grown from just a few staff in Melbourne in 2019 to over 100, with plans to expand into cities like Sydney and Perth. Transaction volumes have gone up 235% in the past year, and the customer base is now over 1.2 million, up from just over one million when the ADI application was announced in February 2026. The company also plans to invest $13 billion over five years to enter more than 30 new markets and reach 100 million customers worldwide. While Revolut has attracted customers for foreign exchange and trading, it still faces challenges in gaining trust for salary accounts. Australia's Big Four banks have kept their lead over digital challengers in this area.

Westpac
Jul 10th, 2026
Westpac invests in Far North Queensland with newly refurbished branch in Cairns.

Westpac invests in Far North Queensland with newly refurbished branch in Cairns. 10 July 2026 Nearly 150 years after first opening its doors to the Cairns community, Westpac has strengthened its services to local customers, investing more than $2.2 million in its newly refurbished Cairns Central branch. The upgrade forms part of Westpac's wider $85 million annual investment in its branch network across Australia, including $10 million to upgrade six regional Queensland branches and business banking centres. Customers can enjoy a modern, welcoming space to enjoy in branch support, enhanced digital capability and access to two new ATMs, a coin deposit machine and a cash exchange machine. Debbie English, Westpac Regional General Manager North Queensland said: "Westpac Banking Corporation is thrilled to reopen its Cairns Central branch to its customers. "Westpac has a proud history in Cairns and Far North Queensland, and this investment demonstrates our ongoing commitment to our customers for the future." The refurbishment follows Westpac's announcement to launch its Community Banking Service in six regional Queensland towns - Malanda, Ravenshoe, Clifton, Pittsworth, Clermont and Laidley. The Community Banking Service provides regular, in-person banking support in regional towns with Westpac bankers visiting fortnightly, giving customers direct, face-to-face access to banking services and support to complement digital banking options. This Service is in addition to Westpac extending its moratorium on regional branch closures through to 2030. Led by local Bank Manager Anna Wright, the newly upgraded Westpac branch is located on the corner of McLeod St and Spence, in the Cairns Shopping Centre. Media contact:

Yahoo Finance
Jul 9th, 2026
Westpac tracks AI token usage to cut costs as tech spending hits $2B

Westpac Banking Corp. is intensifying efforts to monitor artificial intelligence costs by tracking AI token usage across the firm and routing simpler tasks to cheaper models. The Australian lender has over 15,000 employees using generative AI, according to its latest annual report. Chief AI officer Dan Jermyn, who joined from Commonwealth Bank this year, said the bank wants staff to make "sensible choices" about AI models to achieve the best return. The focus comes as businesses that adopted AI for productivity gains now scrutinise usage to ensure value. Westpac's technology spending rose 13% to A$3.1 billion in its most recent financial year. The bank is investing in modernising systems whilst balancing employee empowerment with cost management.

Boston Managed Investments Limited
Jul 5th, 2026
No rate cuts until 2027 as a fourth rise looms, say economists - 6 July 2026.

No rate cuts until 2027 as a fourth rise looms, say economists - 6 July 2026. Australian Financial Review Economists have all but ruled out an interest rate cut from the Reserve Bank of Australia before well into next year, while the chance of another rate increase remains a line-ball call as the central bank waits to see what happens with inflation. A very slim majority of the 32 economists polled for The Australian Financial Review's latest quarterly survey said the cash rate had peaked at 4.35 per cent. That's after three back-to-back rate rises at the start of the year before the RBA held fire at its June board meeting. "We expect an extended pause," said Paul Bloxham, HSBC's chief economist for Australia and New Zealand. All but one economist tipped the RBA to hold off easing borrowing costs until next year. And 19 - including Bloxham - said it would not happen until the second half of 2027 as the RBA waited for evidence that the rapid-fire rate increases had taken enough heat out of the economy. Bloxham estimated that it would take at least until the middle of next year for the central bank to be "sufficiently convinced that inflation is heading back to target". The RBA has several reasons to hold off from cutting rates for as long as it can, not least because an unexpected pickup in inflation at the end of last year forced the bank into a U-turn as it pivoted from rate cuts to rate increases in just six months. The lingering threat of the Iran war also looms large after the closure of the Strait of Hormuz triggered the biggest energy shock in history and sent oil prices soaring above $US100 a barrel. The continuing inflation threat from the conflict will not just delay the RBA from lowering the cash rate, but it has also kept a fourth rate rise on the cards, even for those economists who have officially forecast the bank to remain on hold, such as Australian Retirement Trust's deputy chief economist, Alexis Gray. "The decision is on a knife-edge, given uncertainty about the situation in the Middle East," she said, before adding that the RBA's "confidence level that it had done enough to slay the inflation dragon" was also critical. Several economists in the survey said that although the latest peace deal between the US and Iran provided a reprieve on inflation, it failed to resolve key disputes between the two adversaries, including over Tehran's nuclear program. This meant tensions could reignite at any point, which would trigger a fresh surge in energy prices - and with it, the possibility of more rate rises. "The markets are bravely embracing the [peace deal] with stocks back at or near record levels, but the economic reality is that until shipping volumes through the Strait of Hormuz normalise, then stagflation risks will linger," said Bendigo Bank's chief economist David Robertson. He added that the RBA's chances of delivering one more rate increase before the end of the year were "more likely than not". Meanwhile, bond market pricing suggests a fourth rate rise to 4.6 per cent will be a close call. While headline inflation slowed to 4 per cent in May, the bank's preferred trimmed-mean metric - which strips out volatile price increases - climbed to 3.6 per cent. Traders are pricing in a 56 per cent chance of a rate rise by December, and the odds fade to 19 per cent by August next year. Minutes from the RBA's June meeting last week showed the nine-member board had left the door open to future tightening. But the one drag on the economy that the central bank had not counted on was the government's capital gains tax changes announced in the budget. The minutes noted that "conditions in the housing market had eased by more than expected" from the CGT reforms and earlier rate increases, which had heaped pressure on house prices and depressed demand for home loans. Under the new tax rules, the 50 per cent discount on an individual's CGT bill when they sell an asset will be replaced with a discount calculated in line with inflation, which will increase the tax on home sales. "The RBA will be on hold this year, with negative economic impact from the federal budget doing some of the RBA's work in slowing the economy," said Betashares chief economist David Bassanese. He said inflation was already near its peak. Attention will now turn to Australia's quarterly inflation report, due at the end of this month, to gauge how much longer the RBA is likely to keep monetary policy restrictive. National Australia Bank chief economist Sally Auld forecast the RBA to remain on hold for the rest of the year, but warned that future economic data releases could put rate rises back on the table. "If there is evidence that core inflation is annualising about 4 per cent in the second half of the year and the unemployment rate has returned to the 4.1 per cent to 4.3 per cent range, then further rate hikes may be required," she said. Of Australia's big four banks, only Westpac is currently tipping one more rate rise as part of this current tightening cycle. Chief economist Luci Ellis - who was a long-serving assistant governor at the RBA before joining Westpac - forecast the cash rate to climb to 4.85 per cent by the end of the year and does not expect cuts until February 2028. But while economists are divided on the path of interest rates in Australia, they are less convinced about the US Federal Reserve. Just over a third expect higher rates in the world's largest economy within the next year, despite new chairman Kevin Warsh vowing to rein in inflation. Warsh's hawkish rhetoric - a marked shift from the Fed under Jerome Powell - sent the Australian dollar tumbling below US69¢ as traders raised their bets on US rate increases, which pushed up demand for the greenback. Just as economists called Warsh's bluff, they have also gone bullish on the Australian dollar. Forecasters, on average, tipped the local currency to roar back to US72¢ by the end of the year before hitting US73¢ in June next year. With Cecile Lefort Article appeared in The Australian Financial Review on 6 July 2026. Article written by Grace Lagan.