Facebook pixel

Revenue Operations Manager
Updated on 2/1/2023
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
Tableau
Looker
Communications
Requirements
  • 7+ years relevant experience in sales + customer success operations or equivalent roles in strategy, finance, or consulting
  • Experience using analytical tools to review complex problems, drive insights, and design programmatic solutions
  • Experience and technical expertise with tools like Outreach, ZoomInfo, Salesforce and Business Intelligence tools (Looker, Tableau). Provide strategic and proactive guidance that to set the teams leveraging these systems up for success
  • A proven track record of independently leading cross-functional, multi-stakeholder projects through change management motions and success implementation
  • Organized, detail-oriented, and efficient while being adaptable to changing priorities and comfortable wearing multiple hats throughout the day
  • Enjoy working cross-functionally through the details of resolving complex issues, ensuring over communication and alignment with stakeholders at every level of the business
  • Excited to understand the big picture and interconnectedness of process and systems, and not afraid to dive deeply into a specific subject
  • Comfortable interacting with front-line teams and technical teams across multiple time zones and regions, translating business needs into technical solutions
  • SFDC Admin Certification
  • Previous experience supporting or working with high velocity, high output operational teams like support, SDR, or SaaS sales teams
Responsibilities
  • Maintain global queues from Revenue and other GTM Teams, serving as the first line of defense for systems and tooling support, with close attention to detail, consistent follow through, and SLA achievement
  • Design and enable strategically informed processes that are elegant, scalable and intuitive for end users
  • Manage and inform the Salesforce ecosystem enhancements process for the Core Operations team, ensuring operating processes and documentation reflect updated changes accurately
  • Maintain a knowledge base of processes, ensuring global team alignment and adoption of updates, and consistently reviewing for scale and accuracy
  • Strive to continuously improve the working environment of the customer teams we support and interact with on a daily basis
  • Establish strong working relationships with GTM leadership and cross functional partners
Asana

1,001-5,000 employees

Team collaboration and work management
Company Overview
Asana's mission is to help humanity thrive by enabling the world's teams to work together effortlessly. The company builds collaborative tools for enterprise teams.
Company Core Values
  • Mission
  • Do great things, fast
  • Clarity
  • Co-creation
  • Give and take responsibility
  • Mindfulness
  • Reject false tradeoffs
  • Be real(with yourself and others)
  • Heartitude