Operations Manager

POSITION: Operations Manager Thunder Ridge Nature Arena                        

DEPARTMENT:  Operations  

REPORTS TO:  Director of Operations        

FLSA STATUS: Exempt                  

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Essential Duties and Responsibilities

• Assists the director in managing, supervising and scheduling all aspects of operations, including building and grounds; technical services; event services, ADA compliance; custodial services.
• Coordinates the operations activities with other building departments and show-related contractors.
• Implement facility rules, regulation policies and procedures.
• Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
• Provide clear, concise, and timely communication of directives to other departments.
• Ensures that operations department receives pertinent information for most effective use of the facility and staffing.
• Assures facility readiness and smooth operation of events.
• Oversees maintenance of the equipment.
• Serves as Manager on Duty as required.

Supervisory Responsibilities (if the specific role needs it)       

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience          

• Bachelor's Degree in related field preffered.
• Minimum of 2 years experience in Supervising or Managing in a similar facility
• Additional experience may be substituted for education
• Supervisory experience preferred

Skills and Abilities  

• Excellent organization skills
• Ability to prioritize and to handle multiple projects simultaneously
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Ability to effectively supervise staff
• Strong customer service skills
• Professional presentation, appearance and work ethic
• Some computer skills
• Ability to work with limited supervision and as a team member
• Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. 

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site or Remote (Thunder Ridge Nature Arena, Ridgedale, MO)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.
• This position requires work inside and outside of the building and some exposure to adverse conditions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.