Technical Support Engineer @ Extreme Networks

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

Technical Support Engineer - (Premier Resident Engineer)

This is a remote/ hybrid position requiring at least 1 week per month onsite. Travel may be required for large projects.

The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in Moline, IL. area. The PRE role requires a broad range of technical, troubleshooting, and planning skills and excellent customer communication skills. The PRE is considered a “trusted advisor” for the customer during the engagement. The PRE’s role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer’s functional requirements.

Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities:

·Provide full-time project support for a large Enterprise Extreme customer in the Moline, IL area.

·Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology. Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation. Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.

·Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.

·Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.

·Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.

·Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.

·Must maintain excellent knowledge of all Extreme product suites: Extreme Cloud IQ Site-Engine (XIQ-SE) -Manage, Control, Analytics; Extreme Cloud IQ (XIQ) Wireless; Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric.

·Must possess situational awareness and the ability to proactively escalate any customer issues to the PDM (Premier Delivery Manager), GTAC, Account Team, and Management in a timely and cohesive manner.

Requirements:

·Expert in networking technologies with industry and regional knowledge and experience. (5 or more years’ experience)

·Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution.

·Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC) and Extreme Analytics platforms. Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks.

·Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs.

·Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.

·Hands-on experience using security-related toolsets.

·Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, WireShark, and some wireless RF Analysis tools – Ekahau preferred)

·Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.

·Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.

·Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers. Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.

·Excellent interpersonal, technical presentation, and communication skills.

·Proven team player.

·Must be self-motivated and able to work with minimal supervision.

·In-depth knowledge of five or more of the following networking technologies: (5 or more years of experience)

·Network Access Control (NAC)

·DNS

·DHCP

·Wireless

·IPv4/v6

·Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc)

·Layer2 Switching (802.1Q, 802.1 D, 801.x)

·Desired Skills / Experience:

·Must be a US citizen

·BS Degree in Computer Science or related field, or equivalent work experience.

·Industry Network Certifications desired

·Automation/Python scripting experience

Salary based on experience 125K plus bonus and benefits

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme’s website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

Technical Support Engineer

On Site One Week Per Month

Extreme Networks

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