Full-Time

Enterprise Customer Success Manager

Posted on 4/11/2024

Postman

Postman

1,001-5,000 employees

API building and collaboration platform

Senior

Remote in UK

Required Skills
Sales
Communications
Marketing
Requirements
  • 8+ years of experience in Customer Success managing large enterprise customers
  • Fluency in English and either German, Spanish, or Italian
  • Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields
  • Deep knowledge of the technology and SaaS landscape
  • Experience in API development and management tools
Responsibilities
  • Collaborate with customers to outline and execute Joint Success Plans
  • Regularly review customer data to identify opportunities and risks
  • Engage with customers through regular check-ins
  • Capture success metrics and engage key decision-makers
  • Collaborate with Sales and Renewals teams
  • Equip Product team with insights
  • Ensure CRM is detailed and accurate

Postman offers a widely used API platform for efficient API building and collaboration, serving millions of developers and organizations globally. Its technologies include streamlined API building and collaboration tools, catering to over 30 million developers and 500,000 organizations worldwide.

Company Stage

Series D

Total Funding

$433M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

15%

1 year growth

24%

2 year growth

106%

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

INACTIVE