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Full-Time

Customer Success Manager

North America

Confirmed live in the last 24 hours

Ingenius.Build

Ingenius.Build

51-200 employees

Construction administration software for AECO industry

Consulting
Industrial & Manufacturing

Compensation Overview

$80k - $110kAnnually

Mid

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • 3+ years of experience in a fast paced startup environment in a customer-facing role
  • Experience working with complex, technical, multi-divisional, multi-geographical customers
  • Strong leadership, organizational & communication skills
  • Ability to create structure in ambiguous situations and design effective processes
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
Responsibilities
  • Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
  • Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support
  • Following internal processes to improve Customer's Health, Increase retention, and Risk Mitigation
  • Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
  • Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
  • Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services
  • Bridging the gap between sales, product and customer support, collaboratively focusing on building customer loyalty to reduce churn

Ingenious.Build offers software solutions that enhance construction administration in the Architecture, Engineering, Construction, and Operations (AECO) industry. The platform automates tasks like budgeting, cost management, and change order management, allowing for real-time insights and improved collaboration among teams. What sets Ingenious.Build apart is its user-friendly interface and comprehensive portfolio management capabilities, which simplify complex processes. The company's goal is to save time and reduce risks for clients by providing efficient and effective tools for managing construction projects.

Company Stage

Seed

Total Funding

$22M

Headquarters

Chicago, Illinois

Founded

2016

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-16%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $37M Series A funding round will enable Ingenious.Build to accelerate product development and expand its market reach.
  • The platform's comprehensive suite of features, including bidding and procurement tools, enhances operational efficiency and reduces manual administrative tasks.
  • Ingenious.Build's cloud-based, mobile-accessible platform ensures seamless collaboration across office and field teams, improving project outcomes.

What critics are saying

  • The competitive landscape of construction technology requires Ingenious.Build to continuously innovate to maintain its market position.
  • Dependence on a subscription-based model means that client retention is crucial for sustained revenue growth.

What makes Ingenius.Build unique

  • Ingenious.Build focuses specifically on the AECO industry, offering tailored solutions that streamline construction administration, unlike more generalized project management tools.
  • Their platform's real-time data insights and automated budgeting features provide a significant edge in reducing financial risks and improving decision-making.
  • The multi-currency functionality and support for international projects make Ingenious.Build a versatile choice for global construction firms.