Full-Time

Customer Success Manager

North America

Posted on 9/17/2024

Ingenius.Build

Ingenius.Build

51-200 employees

Construction software for project administration

Industrial & Manufacturing
Enterprise Software

Compensation Overview

$80k - $110kAnnually

Mid

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 3+ years of experience in a fast paced startup environment in a customer-facing role
  • Experience working with complex, technical, multi-divisional, multi-geographical customers
  • Strong leadership, organizational & communication skills
  • Ability to create structure in ambiguous situations and design effective processes
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Aptitude for virtual training sessions with clients
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
  • Nice to Have: Practical Knowledge of Construction or Engineering
  • Experience working with complex, technical, multi-divisional, and multi-geographical customers in the field of construction or engineering is a plus
Responsibilities
  • Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
  • Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support
  • Following internal processes to improve Customer's Health, Increase retention, and Risk Mitigation
  • Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
  • Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
  • Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services
  • Bridging the gap between sales, product and customer support, collaboratively focusing on building customer loyalty to reduce churn
  • Act as a Project Manager to coordinate amongst clients and INGENIOUS BUILD's teams

Ingenious.Build offers software solutions that enhance construction administration for the Architecture, Engineering, Construction, and Operations (AECO) industry. The platform automates budgeting, cost management, and change order processes, providing real-time insights to help clients manage financial risks. Ingenious.Build stands out by focusing on user-friendly features that simplify complex tasks, making collaboration easier among all project stakeholders. The company's goal is to save time and reduce risks for clients through improved efficiency in construction management.

Company Stage

Series A

Total Funding

$56.4M

Headquarters

Chicago, Illinois

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $37M in Series A funding to enhance product features and market reach.
  • Strong presence in North America, Europe, Asia, and the Middle East.
  • Subscription-based model ensures steady revenue and continuous platform improvements.

What critics are saying

  • Increased competition from established players like Procore and Autodesk.
  • Potential challenges in integrating with other construction software platforms.
  • Economic downturns in key markets could reduce demand for project management software.

What makes Ingenius.Build unique

  • Ingenious.Build offers a cloud-based platform with real-time collaboration features.
  • The platform integrates automated budgeting and cost management for consistent enterprise processes.
  • Ingenious.Build provides multi-currency support for international project management.

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