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VP – Customer Experience
Posted on 8/26/2022
San Francisco, CA, USA • Remote in USA • New York, NY, USA
Experience Level
Desired Skills
  • Significant experience leading and scaling customer experience teams, preferably in a fast growing environment
  • Experience building successful and collaborative customer experience teams and a passion for career development and coaching
  • Understanding of our technical and competitive landscape
  • Ability to thrive in a constantly evolving and growing environment
  • The ability to connect and build relationships with a wide and varied audience of customers
  • You are comfortable with multiple and shifting priorities according to the needs of our customers and the business
  • You have strong analytical skills, and can interpret and use data to make decisions
  • Preferable experience of leading a global organization within a US headquartered organization
  • Investing in Figma: The Decade of Design
  • How work is changing at Figma
  • Figma's next product is a multiplayer whiteboard called FigJam
  • Software Design Startup Figma Is Now Worth $10 Billion
  • End to end ownership, leadership and accountability for the global customer experience
  • Build and scale a diverse team, create and foster an environment of belonging in our global offices that maintains Figma's culture and values
  • Work across the sales organization to prioritize efforts that serve our customers and company priorities
  • Partner with Marketing and Product Support to implement cross functional projects to improve our customers' experiences
  • Scale the team, processes, and strategy as the business grows
  • Measure, track, and speak to the progress and results in your team across a variety of individual and team-based KPI's to ensure excellence across the team
  • Work cross-functionally to determine needs as we ship new products and features that affect our customers

501-1,000 employees

Collaborative online design tools
Company Overview
Figma's mission to make design accessible to everyone. The company operates a suite of suite of industry leading collaborative design tools.
  • Competitive salary & equity
  • Retirement with company contribution
  • Mental health and wellness benefits
  • Company recharge days
  • Work from home stipend
  • Health, Dental, & Vision
  • Parental leave & fertility support
  • Generous PTO
  • Learning & development stipend
  • Cell phone reimbursement
Company Core Values
  • Build community - We’re multiplayer people who love the weird, wonderful magic that happens when people connect. We build bridges — with both our Figmates and our users.
  • Run with it - Building Figma is about taking initiative, being bold and charting a new course, not running a playbook. Figmates are building the future of design by tackling big, scary, exciting challenges like Figma’s future depends on it. Because it does.
  • Love your craft - We build for builders and try to make complex things feel simple. We ask why until we get to the core and continually focus on solving the right problem, not just shipping work.
  • Grow as you go - Everyone’s a work in progress, and we’re here to help each other grow. With humility and curiosity, we give and get the ❤️ and 💯, and the direct feedback we all need to become great.