Title: Client Success Manager- Onboarding 

Location: Remote, up to 30% travel may be required

Salary Range: $72,000 - $110,000

Exact compensation may vary based on skills, experience, and geographical location.

About the Curve Health: 

Curve Health is a mission-driven health tech company focused on empowering skilled nursing facilities with a telemedicine platform and providers to treat patients in place, even under acute conditions that would otherwise require a transfer to the emergency room.  Our platform is designed to facilitate remote care for even the most complex patients during an acute event, providing a much better patient experience at a lower cost impact.  

About the Role:

This specialized Client Success Manager focuses on the Onboarding experience for our customers and plays an important role in ensuring facilities “go-live,” on the platform successfully, on budget and on time in partnership with our Client Success team. This individual supports our customers as they transition from sales prospects to active users of our products. They’re focused on installation and product adoption/engagement early on in the relationship while driving customer loyalty for the long term. Responsibilities include quality implementation project coordination, facilitating EMR integration, hosting platform training, driving early adoption and facilitating engagement of both internal stakeholders and external partners. This role requires energy, passion and velocity. A successful individual will have a strong work ethic; proactively following up with our customers and keeping them on track. Excellent organizational skills are also a must as this individual will need to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball. Finally, this role requires a strong, empathetic communicator who truly enjoys interacting with clients and can communicate difficult concepts fluidly. 

This individual will be an integral part of the Client Success team and will be key to Curve’s ability to rapidly grow and scale with a focus on a quality customer experience. This individual will report to the VP of Client Success and Clinical Strategy. 

Responsibilities:

• Establish and execute on an onboarding and project management program in collaboration with the VP of Client Success 
• Build relationships with facility partners. 
• Facilitate device deployment in new facilities.
• Facilitate EMR integration with new facilities.
• Facilitate onboarding, education and training in new facilities.
• Provide status reporting to internal stakeholders about onboarding activity.
• Provide timely feedback to the facilities and internal stakeholders.
• Increase the velocity of customer onboarding to 30-40 customer sites/month.
• Drive processes forward, managing internal and external stakeholders to keep our customers engaged, happy, and on-track.
• Identify potential areas for process improvement to help the team scale.
• Work cross-functionally within our organization (specifically with Sales and Client Success) to make sure customer needs are met.
• Facilitate Credentialing of Remote Providers at new facilities

Required Qualifications: 

• Bachelor’s Degree or equivalent experience
• 3+ years’ experience in SaaS based digital health implementation project management or customer onboarding, 
• 2+ year(s) experience facilitating engagement with SaaS products working with clinical customers & healthcare administrators primarily.
• 1-2 years’ experience facilitating healthcare system integrations with EMR/EHR’s 
• Proven success working fully remote. 
• Strong customer service orientation
• Energy and passion- the concept of onboarding 30+ customers a month excites you - velocity is everything!
• Ability to build and maintain relationships with internal and external stakeholders.
• A passion for execution and a strong drive to complete deliverables on time
• Strong critical thinking and problem-solving skills
• Strong attention to detail with a solution-driven approach
• Ability to travel up to 30% as needed.

Preferred Qualifications:

• Post acute care or SNF experience is a plus.
• Direct experience with clinical customers and users. 

Why Curve Health?

We are a deeply collaborative and insight-driven team looking for the right talent to help the company grow rapidly and exponentially.  We are serious about diversity and inclusion.  We are a Series A company built on the foundation of a proven, award-winning product and pointing it at new users to unlock its full potential.  

Benefits: 

• A remote & flexible work environment
• The opportunity to get in early at a rapidly growing health tech company.
• Medical, dental, and vision package 
• Unlimited vacation 
• Competitive salary + equity
• Open forum for innovation and ideas 
• A personal development plan designed to help you grow.
• A fast-paced work environment with an impact that matters

EEO Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Curve Health DEI Statement:

We commit to develop and promote strategies and best practices within the realms of racial, social, sexual, and gender diversity.