Full-Time
Implementation Specialist
Posted on 1/8/2026
Aurelian
51-200 employees
Voice AI platform automating non-emergency calls
Compensation Overview
$80k - $120k/yr
Remote in USA
Remote
 Sales & Solution Engineering (1) |
|---|
- 2-4 years experience in an Implementation, Onboarding, Solutions Consultant, or similar customer-facing role (SaaS experience preferred)
- Experience in public safety / 9-1-1 is a nice to have
- Strong project management skills and ability to juggle multiple customer projects
- Excellent communication and interpersonal skills
- Technical aptitude—comfortable learning software platforms and understanding complex business logic
- Analytical mindset and problem-solving ability
- Experience working cross-functionally with technical and non-technical teams
- Familiarity with tools such as Google Sheets, project management platforms (Asana, Monday, Jira, etc.), and CRM systems
- Lead the end-to-end implementation process for new customers, from kickoff to go-live
- Gather and analyze client requirements to tailor our platform to their workflows
- Configure customer environments, dashboards, and integrations based on best practices
- Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders
- Conduct training sessions and knowledge transfer for client teams
- Troubleshoot and resolve technical and operational issues during onboarding
- Continuously document and refine implementation playbooks, templates, and checklists
- Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff
- Moonlight as our support team, answering tickets and helping the Customer Success team ensure continued care post go-live
- Bonus: Exposure to Azure, call handling equipment, etc.
- Bonus: Experience with GIS
Aurelian provides a Voice AI platform that automates non-emergency call handling for Emergency Communication Centers (ECCs). It uses conversational AI to route calls, triage incidents, and collect data for CAD in real time, potentially automating up to 80% of non-emergency calls to free dispatchers for true emergencies. It supports multilingual conversations, real-time call monitoring with transcripts, and open API CAD/CHE integration with geovalidation, with managed service handling call routing and system maintenance. Its goal is to modernize public safety communications by improving resource allocation and reducing dispatcher burnout while ensuring immediate escalation for true emergencies.
Company Size
51-200
Company Stage
Series A
Total Funding
$16.6M
Headquarters
Seattle, Washington
Founded
2022
Simplify's Take
What believers are saying
- Automating 70% of non-emergency calls saves dispatchers three hours daily, addressing chronic burnout.
- Cora copilot reduces cognitive load during emergencies, improving call-taker consistency and outcomes.
- $14M Series A funding positions Aurelian ahead of competitors entering AI emergency response space.
What critics are saying
- 68% call handling success rate in pilots means 32% require human intervention or misclassification.
- Motorola Solutions, Everbridge, AT&T can integrate AI automation into existing platforms at lower cost.
- Single high-profile missed emergency triggers mass contract cancellations and destroys market confidence.
What makes Aurelian unique
- Only AI platform handling thousands of live 911 calls daily at scale.
- Integrated two-product suite: Ava automates non-emergency calls; Cora guides live emergency dispatch.
- Deployed across 35+ Washington State agencies, serving nearly five million residents.
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Benefits
Flexible Work Hours
Company News
Aurelian launches Cora, an AI copilot for 911 call-takers, with Snohomish County 911. SEATTLE - (BUSINESS WIRE) - Aurelian, the AI platform built exclusively for emergency communications centers (ECCs) and public safety answering points (PSAPs), today announced the launch of Cora, an on-screen AI copilot designed to support 911 call-takers during live emergency calls. SNO911, which handles emergency communications for nearly 850,000 residents in Snohomish County, Washington, is one of the first agencies in the nation to deploy Cora. Cora works side-by-side with 911 call-takers during live emergency calls to provide real-time guidance on every call. Its on-screen, heads-up display offers real-time transcription, automatically detects the incident type, and guides call-takers through agency-specific Standard Operating Procedures (SOPs). Acting like an "over-the-shoulder trainer," the Copilot provides timely, context-aware reminders to ensure consistency while the human call-taker remains 100% in control. Cora is purpose-built to reduce the 911 call-taker's cognitive load by surfacing the exact questions and actions required for each scenario, eliminating the need to reference binders or manuals during critical moments. "911 telecommunicators are expected to be perfect on every single call," said Max Keenan, CEO and founder of Aurelian. "With Cora, we're giving them the tools they need to drive the best outcomes. This launch represents the future of emergency communications - AI augmentation to help telecommunicators do what they do best: save lives." Together, Ava and Cora help telecommunicators drive the best outcomes for their community on every call. Ava, Aurelian's virtual assistant, automates non-emergency calls with zero-second hold times and supports over 35 languages. When Ava detects an emergency, all information (caller details, location, incident type, and key statements) automatically carries over into Cora's live checklist and transcript, allowing call-takers to continue where Ava left off and save critical time. Cora's customizable interface fits around existing CAD systems and matches each agency's exact SOPs. Aurelian currently serves 35% of agencies in Washington State and automates 70% of non-emergency calls to save dispatchers an average of three hours per day. During its pilot with SNO911 in Snohomish County, call-takers have used Cora's compact on-screen design directly within their existing 911 workflow. Early results validate that Cora streamlines call intake, reduces screen switching, and helps call-takers maintain consistency and confidence under pressure. "Our experience with Ava on non-emergency calls was outstanding, so we were eager to extend that success by deploying Cora to support our call takers," said Kurt Mills, Director of SNO911. "Cora functions like a personal assistant for every call taker. It reduces cognitive load in a fast-paced, high-stakes environment and helps our team stay focused, accurate, and consistent while serving the community." About Aurelian Aurelian is an AI platform built exclusively for public safety agencies. Its virtual assistant Ava automates non-emergency calls so dispatchers can stay focused on true emergencies and improve service for their communities. Headquartered in Seattle, Aurelian supports emergency communications centers across the U.S. and integrates with all major CAD and phone systems. For more information, visit aurelian.com.
Aurelian, a Seattle, WA-based AI company that automates non-emergency calls for 911 centers, raised $14M in Series A funding
Aurelian raised $14 million to develop an AI voice assistant for non-emergency 911 calls, addressing inefficiencies in municipal call centers. The AI triages non-urgent issues, allowing dispatchers to focus on emergencies. Launched in May 2024, it's operational in several U.S. locations. The technology helps alleviate dispatcher workload, amid industry understaffing. Aurelian claims a competitive edge by managing live calls, unlike other startups entering the AI emergency response space.
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