Customer Support Representative

Confirmed live in the last 24 hours

Locations

Santa Cruz, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Communications

Requirements

Bachelor's degree
4 years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)
Familiarity in board sports
Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications
Minimum typing speed of 50 Words Per Minute
Keen attention to detail
Positive communication
Critical thinking
Creative problem solving
Empathy
Patience
Multi-tasking
Prioritization

Responsibilities

Answer customers over the phone and email via a ticketing system
Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries
Investigate and follow up on damaged or missing package claims
Help customers place successful orders through Onewheel.com or provide directions on how to find Onewheel products at local authorized dealers
Troubleshoot and resolve basic Onewheel technical issues
Build lasting and meaningful relationships with our customers
Collaborate with cross functional departments on resolutions
Maintain an upbeat, energetic, and professional demeanor with all customers
Represent the brand with integrity, a passion for learning, and pride!
Additional responsibilities as set forth by management

Desired Qualifications

Experience in a ticketing-based CRM system is a plus

Ready to join a fast-paced team of Customer Support elites? Future Motion is looking for a friendly, detail-oriented team player to join our ranks in supporting Onewheel products! The ideal candidate needs to have excellent written and verbal communication skills, is great at multi-tasking and can handle a fast-paced environment. Along the way, you will learn how to handle Technical Support inquiries and troubleshoot the next generation of electric Onewheel boards! You will learn first-hand how our boards operate and are powering the future of mobility!

Enjoy the benefit of being able to always have a board and participate in weekly group rides along the many bike paths and trails near our Santa Cruz Headquarters, located walking distance from the beautiful Santa Cruz coastline!

Responsibilties

Answer customers over the phone and email via a ticketing system
Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries
Investigate and follow up on damaged or missing package claims
Help customers place successful orders through Onewheel.com or provide directions on how to find Onewheel products at local authorized dealers
Troubleshoot and resolve basic Onewheel technical issues
Build lasting and meaningful relationships with our customers
Collaborate with cross functional departments on resolutions
Maintain an upbeat, energetic, and professional demeanor with all customers
Represent the brand with integrity, a passion for learning, and pride!
Additional responsibilities as set forth by management

Qualifications

Bachelor’s degree
4 years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)
Experience in a ticketing-based CRM system is a plus
Familiarity in board sports
Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications
Minimum typing speed of 50 Words Per Minute

Skills required

Keen attention to detail
Positive communication
Critical thinking
Creative problem solving
Empathy
Patience
Multi-tasking
Prioritization

Work Setting:

In-Person

Schedule:

Monday-Friday 9am-6pm (Full-Time)

1 hour lunch

Benefits:

401(K) Matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee discounts

Board Rentals

Come Join us! We are in the business of making the future rad!

51-200 employees

Website

Self-balancing electric skateboard company

Company Overview

One Wheel // Future Motion is on a mission to create revolutionary new recreation-transportation products. The company's first product was Onewheel, the self-balancing electric skateboard designed with secret sauce that is mechatronic system design, development and prototyping.

Benefits

Medical, dental & vision
Ample time off
401k savings account
Casual work environment
Loaner boards & discounts

Company Core Values

Idealism
Entrepreneurship
Innovation
Intensity
Purpose
Having fun