Customer Support Representative
Confirmed live in the last 24 hours
Santa Cruz, CA, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's degree
  • 4 years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)
  • Familiarity in board sports
  • Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications
  • Minimum typing speed of 50 Words Per Minute
  • Keen attention to detail
  • Positive communication
  • Critical thinking
  • Creative problem solving
  • Empathy
  • Patience
  • Multi-tasking
  • Prioritization
  • Answer customers over the phone and email via a ticketing system
  • Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries
  • Investigate and follow up on damaged or missing package claims
  • Help customers place successful orders through or provide directions on how to find Onewheel products at local authorized dealers
  • Troubleshoot and resolve basic Onewheel technical issues
  • Build lasting and meaningful relationships with our customers
  • Collaborate with cross functional departments on resolutions
  • Maintain an upbeat, energetic, and professional demeanor with all customers
  • Represent the brand with integrity, a passion for learning, and pride!
  • Additional responsibilities as set forth by management
Desired Qualifications
  • Experience in a ticketing-based CRM system is a plus

51-200 employees

Self-balancing electric skateboard company
Company Overview
One Wheel // Future Motion is on a mission to create revolutionary new recreation-transportation products. The company's first product was Onewheel, the self-balancing electric skateboard designed with secret sauce that is mechatronic system design, development and prototyping.
  • Medical, dental & vision
  • Ample time off
  • 401k savings account
  • Casual work environment
  • Loaner boards & discounts
Company Core Values
  • Idealism
  • Entrepreneurship
  • Innovation
  • Intensity
  • Purpose
  • Having fun