INACTIVE
Full-Time
Customer Support Representative
Posted on 7/19/2023
Self-balancing electric skateboard company
Hardware
Consumer Goods
Mid
Santa Cruz, CA, USA
Required Skills
Communications
Customer Service
Requirements
- Bachelor's degree
- 4 years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)
- Familiarity in board sports
- Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications
- Minimum typing speed of 50 Words Per Minute
- Keen attention to detail
- Positive communication
- Critical thinking
- Creative problem solving
- Empathy
- Patience
- Multi-tasking
- Prioritization
Responsibilities
- Answer customers over the phone and email via a ticketing system
- Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries
- Investigate and follow up on damaged or missing package claims
- Help customers place successful orders through Onewheel.com or provide directions on how to find Onewheel products at local authorized dealers
- Troubleshoot and resolve basic Onewheel technical issues
- Build lasting and meaningful relationships with our customers
- Collaborate with cross functional departments on resolutions
- Maintain an upbeat, energetic, and professional demeanor with all customers
- Represent the brand with integrity, a passion for learning, and pride!
- Additional responsibilities as set forth by management
Desired Qualifications
- Experience in a ticketing-based CRM system is a plus
One Wheel // Future Motion is on a mission to create revolutionary new recreation-transportation products. The company's first product was Onewheel, the self-balancing electric skateboard designed with secret sauce that is mechatronic system design, development and prototyping.
Company Stage
Series A
Total Funding
$3.8M
Headquarters
Santa Cruz, California
Founded
2013
Growth & Insights
Headcount
6 month growth
↓ -3%1 year growth
↑ 4%2 year growth
↑ 15%Benefits
Medical, dental & vision
Ample time off
401k savings account
Casual work environment
Loaner boards & discounts
INACTIVE