Workday Support Analyst

Digital Health Technology team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and mobile offerings in support of our core businesses. We thrive on simple and elegant architecture and agility. You’ll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise.

The Workday Support Analyst is part of the Workday team, a key team within the  People Systems & Analytics organization.  Its primary role is to provide systems support and reporting for the People function, Business Leaders and employees. The team acts as Subject matter expert in relation to Workday, Workday data, key metrics and analytics, leading Workday initiatives regionally. 


Let’s talk about Responsibilities

• Provides day to day support or the Workday application, interacting with People Team stakeholders, business leader and end users.
• Oversees development of user training and may participate in delivery of learning.
• Works closely with other People teams to ensure business processes are working as designed and make best use of existing technology and that the organizational structure in Workday is kept up to date.
• Implements and deploy changes to existing Workday configuration and integrations as necessary
• Works effectively with our support partners and Workday Support where necessary
• Performs occasional mass data uploads
• Helps develop and revise user procedures and guidelines
• Performs relevant analysis and regression testing to support key Workday upgrades.
• Creates and maintains complex reports and dashboards within Workday

Let’s talk about Qualifications and Experience

Required:

• Experience in a similar role with extensive system knowledge of Workday HCM, Absence, Advanced Compensation, Integrations, Talent and Recruitment
• Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects
• Ability to proactively identify continuous improvement opportunities
• Experience in managing multiple and competing priorities
• Excellent communication - written and verbal
• Hands on experience with project execution and UAT
• To be agile and adaptive - this role is evolving as business needs arise
• Ability to work flexibility across multiple timezones, as required by the global nature of this role.

Preferred:

• Workday Pro certification in one or multiple HCM modules
• Minimum of 3 years of Workday experience
• 5 years HR technology support experience

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.