Full-Time
Inbound Customer Service Representative
Customer Service
Posted on 9/26/2025
CCC Intelligent Solutions
1,001-5,000 employees
Networked auto claims data platform
Compensation Overview
$19/hr
Mason City, IA, USA + 9 more
More locations: Des Moines, IA, USA | Waterloo, IA, USA | Sioux Falls, SD, USA | Rapid City, SD, USA | Sioux City, IA, USA | Tulsa, OK, USA | Oklahoma City, OK, USA | Cedar Rapids, IA, USA | Davenport, IA, USA
Remote
 Customer Experience & Support (1) |
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- 1-2 years prior inbound call center customer service experience required
- Excellent verbal and written communication skills
- Attention to detail
- High school diploma or equivalent
- Strong technical aptitude
- Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure
- Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge for effective communication, documentation, data management, and web-based tasks
- Ability to learn basic medical terminology
- Ability to work independently
- This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service.
- Respond to incoming claim calls and log data into our propriety medical bill review system
- Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution
- Provide explanation of benefits, services and claims/reimbursement procedures
- Interface with providers, patients, billing services and insurance adjusters in a professional manner
- Maintain a quiet and professional work environment free of distractions
- Experience working in a metrics driven environment
- Adhere to consistent work schedule, Standard hours are Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT. Start times typically range from 8:00 to 8:45 AM CT, depending on business needs. Flexibility is essential, as shifts may be adjusted by up to an hour earlier or later to accommodate business needs. Subject to change based on business needs.
- Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds.
CCC Intelligent Solutions provides AI-powered software and digital workflows that connect auto insurers with collision repair shops. Its platform builds a standardized database of vehicle parts and labor information to automate and streamline collision-damage estimates and the broader claims process. The product works by linking insurers and repair shops through a shared data network; it uses that data to generate accurate, consistent estimates and guide the end-to-end claims and repair workflow, from initial assessment to payment. The company differentiates itself through its large, data-rich network—more users make the platform more valuable for everyone involved—creating a strong network effect and infrastructure that powers the auto claims ecosystem. Its goal is to redefine the auto claims experience by expanding AI-driven, digital workflows across the industry, making claims faster, more accurate, and easier for both insurers and repair shops.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Chicago, Illinois
Founded
1980
Simplify's Take
What believers are saying
- EvolutionIQ acquisition expands into high-margin disability and injury claims beyond auto.
- Self-pay repairs exceed 25% of orders, driving Sunbit financing partnership adoption.
- Q1 2026 revenue grew 12% to $281M with EBITDA margins expanding to 43%.
What critics are saying
- CFO Brian Herb departs May 25, 2026, creating financial leadership instability.
- Guidewire embeds collision repair workflows directly, bypassing CCC's intermediary platform.
- Stock collapsed 36% in one year; debt burden risks covenant breaches if rates rise.
What makes CCC Intelligent Solutions unique
- 35,000+ connected businesses create unmatched network effects in P&C insurance claims.
- Over $1 trillion historical data enables proprietary AI models for claims optimization.
- Event-driven cloud architecture integrates insurers, repairers, OEMs, and parts suppliers seamlessly.
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Benefits
Flexible Work Hours
Paid Sick Leave
Phone/Internet Stipend
401(k) Company Match
Paid Vacation
Annual Incentive Plan Performance Bonus
Health Insurance
Adoption Assistance
Tuition Reimbursement
Wellness Program
Stock Options
Company News
CCC Intelligent Solutions Holdings has experienced significant share price weakness, falling 3% over the past week, 28% over three months and 36% over the past year. The stock closed at $5.81 against annual revenue of approximately $1.06 billion. Despite the decline, analysts suggest CCC may be undervalued. One widely followed view places fair value at $9.15, implying the current price represents a 36.5% discount. The company is expanding its AI-powered platform with new modules for subrogation, casualty and integrated diagnostics, creating additional high-margin SaaS revenue streams. However, risks remain, including potentially weak industry claim volumes and uncertain contributions from large clients or acquisitions. The valuation presents investors with a decision point: whether the market discount reflects opportunity or already prices in future growth challenges.
CCC Intelligent Solutions Holdings shares surged over 25% on Wednesday following strong fourth-quarter results and the announcement of a $500 million share repurchase programme. The insurance technology company reported Q4 revenue of nearly $278 million, up 13% year over year, and adjusted net income of $65.3 million, both exceeding analyst expectations. CEO Githesh Ramamurthy credited artificial intelligence for accelerating customers' digital transformation, noting that CCC's proprietary data and connected network make its platform increasingly critical for automation in claims and repairs. For 2026, CCC expects revenue of $1.15 billion to $1.16 billion, aligning with analyst consensus. The company will allocate $300 million of its buyback programme to an accelerated repurchase plan.
CCC Intelligent Solutions has received mixed analyst opinions this month. On 6 January, Truist initiated coverage with a "Buy" rating and $10 price target, citing the company's defensible data moat, sticky client base, and ability to expand margins whilst sustaining revenue growth. However, on 13 January, Goldman Sachs assumed coverage with a neutral rating and $9.50 price target, noting potential challenges to core growth due to a maturing business model. The analyst acknowledged CCC's $1 billion in revenue and approximately 40% margins, driven by strong penetration in auto insurance and claims. CCC provides cloud-based software as a service platforms for property and casualty insurance companies, offering digitised workflows and claims processing solutions.
CCC Intelligent Solutions has secured a $300 million incremental term loan credit facility, with Cahill representing the lead arrangers. The proceeds will be used for general corporate purposes, including share repurchases. CCC Intelligent Solutions operates a cloud platform serving the property and casualty insurance economy, providing services to insurers, repairers, automakers, parts suppliers and lenders.
CCC Intelligent Solutions Holdings Inc. (the “Company”) (NASDAQ: CCCS) today announced the pricing of the previously announced secondary offering of the Comp...