Operations Manager
Cancellations
Posted on 3/3/2023
INACTIVE
Rocket Money

201-500 employees

Personal financial services app
Company Overview
Rocket money's mission is to empower people to live their best financial lives. The company offers members a unique understanding of their finances and a suite of valuable services that save them time and money - ultimately giving them a leg up on their financial journey.
Financial Services
Data & Analytics

Company Stage

N/A

Total Funding

$84.1M

Founded

2015

Headquarters

Silver Spring, Maryland

Growth & Insights
Headcount

6 month growth

8%

1 year growth

20%

2 year growth

52%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Data Analysis
Requirements
  • You have 2+ years hiring, training, and managing an operations or customer support team
  • You have an interest in personal finance and a desire to see others succeed in managing their money
  • Product minded -- You're constantly thinking about the bigger picture and how these changes affect everything else
  • Proactive Problem Solving -- you're able to identify possible issues and potential resolutions
  • Taking Initiative -- You're willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve
  • Communication Skills -- You know how to tactfully articulate points in a cross-functional environment
Responsibilities
  • Grow, train, and guide a talented team of Leads, Specialists, and Associates
  • Work closely with our Director of Operations and provide them with regular insight into workflow, and processes
  • Work with multiple different stakeholders ranging from engineering, product, support, and operations to ensure projects meet intended business objectives
  • Maintain and update documentation related to general Operations
  • Disseminate new processes to away team and insure they are compliant with active procedures
  • Review analytics daily and weekly to construct plans to further increase efficiency & development
  • Partner with the support team to craft new ideas to best support our users
Desired Qualifications
  • Customer service experience in a B2C tech company is a plus!