Room Service Captain

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Job Title:

Room Service Captain

Reports To:

Outlet Manager

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What We’re Looking For:

The Room Service Captain oversees the delivery of exceptional in-room dining experiences by managing daily operations, coordinating deliveries, and ensuring effective collaboration between the kitchen, bar, and service teams. With a strong emphasis on maintaining high service standards, providing leadership, and addressing challenges promptly.

Who You Are:

• Knowledgeable in quality Room Service techniques and standards
• Able to achieve Certifications: "Certified Food Service Handler", "TIPS" or equivalent
• Possess effective leadership, management, organizational and communication skills
• Strong focus on providing outstanding service to guests and enhancing their experience.
• Ability to work flexible schedule to include weekends and holidays

What You Will Do:

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of orders to guest rooms.
• Monitor the quality of food presentation, tray setup, and delivery processes to meet hotel standards.
• Coordinate with kitchen, bar, and front desk teams to ensure smooth and efficient service.
• Greet guests courteously, address their inquiries or special requests, handle guest complaints professionally, and ensure satisfaction
• Lead, motivate, and support room service servers and order takers during shifts.
• Assist with training new staff members and manage daily staff assignments.
• Conduct pre-shift meetings to communicate goals, menu updates, and guest preferences.
• Monitor and maintain stock levels of room service supplies and ensure proper equipment handling and maintenance.
• Follow and enforce safety, sanitization, and hotel policies throughout operations.
• Other duties as assigned.

Your Experience Includes:

• One year in-room dining or food and beverage experience in high volume, quality hotel operation
• Thorough knowledge of quality room service techniques and standards
• Strong attention to detail and ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills, with a friendly and customer-oriented attitude.
• Ability to lift and carry food service trays weighing 35 plus pounds.
• Ability to work flexible schedule to include weekends and holidays
• High school diploma or equivalent preferred.  

Who You’ll Supervise:

• Room Service delivery team