Full-Time

Customer Success Manager

Life Sciences

Confirmed live in the last 24 hours

Datavant

Datavant

5,001-10,000 employees

Enables secure health data exchange and privacy

Data & Analytics
Healthcare

Compensation Overview

$110k - $150kAnnually

+ Total Cash Compensation Range: $130,000 - $180,000

Senior

No H1B Sponsorship

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Science
Marketing

You match the following Datavant's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Minimum 5 years experience in strategic, healthcare customer-facing role
  • Strong focus on learning and understanding the goals and strategies of our customers
  • Ability to manage and influence through persuasion, negotiation, and consensus building
  • Entrepreneurial, self-sufficient, and self-driven approach
  • Comfortable making decisions under uncertainty
  • Thorough with attention to detail and a bias towards action
  • Strong empathy for customers and passion to achieve revenue expansion & growth
  • Analytical and process-oriented mindset
  • Strong understanding of value drivers in recurring revenue business models
  • Robust project management and client management skills
  • Enthusiastic and creative with the ability to inspire others
  • Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
  • Passionate about building a business that transforms the healthcare industry
Responsibilities
  • Drive Customer Success outcomes by managing and growing our accounts
  • Develop executive-level understanding of Life Sciences industry and accounts through consultative thought partnership and strategic business reviews
  • In partnership with sales, support and identify growth opportunities across your portfolio
  • Maintain and improve high customer renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Work closely and cross-functionally with Sales, Technical Solutions, Product, Data Science, Engineering and Marketing to develop programs and solutions that establish, expand, and deepen customer relationships
  • Innovate new ideas to drive productivity, scalability, and discovery of best practices as we 10x the number of customers in the next few years
  • Help create a company-wide culture of customer-centricity
Desired Qualifications
  • Application of RWD and RWE in the pharmaceutical and life sciences space
  • Design, roll-out, and management of clinical development solutions
  • Understanding of tokenization and HIPAA
  • Located within commuting distance to our New York City office

Datavant specializes in health data technology, focusing on the secure exchange of patient information while maintaining privacy. The company's main product is software that de-identifies patient health data, removing personal identifiers and linking records from various sources. This allows healthcare providers, researchers, and other stakeholders to share and access health data securely, which is crucial for research, treatment, and public health initiatives. For instance, during the COVID-19 pandemic, Datavant's technology helped connect different datasets to analyze the virus's effects on populations. Unlike many competitors, Datavant operates on a software-as-a-service (SaaS) model, charging subscription fees that vary based on client size and data complexity. The company's goal is to enhance data interoperability in the healthcare sector while ensuring patient privacy.

Company Stage

Series B

Total Funding

$78.3M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for de-identified data solutions boosts Datavant's market potential.
  • Partnerships with pharmaceutical companies enhance Datavant's position in clinical research.
  • Expansion of telehealth services increases need for Datavant's secure data exchange solutions.

What critics are saying

  • Increased competition from Avandra threatens Datavant's market position.
  • A recent phishing attack exposed vulnerabilities in Datavant's cybersecurity measures.
  • Regulatory hurdles in Europe may impact Datavant's expansion with Promptly Health.

What makes Datavant unique

  • Datavant specializes in de-identifying and linking patient health data securely.
  • The company has a vast network of over 70,000 hospitals and clinics.
  • Datavant's SaaS model provides customizable solutions for diverse healthcare clients.

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Benefits

Competitive Salaries & Rewards

Generous Parental & Family Leave

Ability to work anywhere in the US and Canada

Meaningful equity

Competitive Benefits – Full Family Coverage

WFH Stipend & Monthly Credit

Commitment to Learning & Development

Unlimited PTO