Full-Time

Sales & Service Representative

Posted on 10/1/2025

MRC Global

MRC Global

1,001-5,000 employees

Distributes PVF products and services globally

Compensation Overview

$24.55 - $28.20/hr

Franklin, MA, USA

In Person

Category
Sales & Account Management (1)
Required Skills
Customer Service
Requirements
  • One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
  • OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
  • Competent in the use of computers and software applications.
  • Ability to communicate and promote ideas and transfer detailed knowledge to others.
  • Ability to effectively present information in one-on-one and small group situations.
  • Attention to detail and work with a sense of urgency.
Responsibilities
  • Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
  • Build quotes that simultaneously create value for the customer and profitability for MRC Global.
  • Identify and actively pursue sales opportunities to contribute to overall sales growth.
  • Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
  • Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
  • Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
  • Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
  • Communicate status proactively with the customer and adjust product sourcing efforts if needed.
  • Proactively respond to customers’ needs and concerns with options by using a problem-solving approach.
  • Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.
  • Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
  • Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
  • Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
  • Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

Summary: 1) What does MRC Global do? It distributes pipe, valve, and fitting (PVF) products and related infrastructure items to customers in the energy, industrial, and gas utility sectors around the world. 2) How do its products work? It sources, stores, and sells a broad range of PVF and related products to builders, engineers, and maintenance teams, supporting the supply chain for energy and industrial projects. 3) How is it different from competitors? It combines a wide PVF catalog with global distribution and sector focus on energy and industrial markets, and it is expanding through an all-stock merger with DNOW to provide a larger, more comprehensive set of products and services. 4) What is the company’s goal? To become a larger, more capable provider of PVF products and services by growing through the merger and expanding its reach and offerings.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Houston, Texas

Founded

1921

Simplify Jobs

Simplify's Take

What believers are saying

  • DNOW merger targets $70M cost synergies within three years.
  • Canada sale to EMCO accretes EBITDA margins since December 2024.
  • Analysts forecast $16 stock price with 16% upside potential.

What critics are saying

  • ERP flaws at 40% of business cause Q3-Q4 2025 revenue leakage.
  • SAP migration risks customer defection to Anixter in 6-12 months.
  • Debt from $1.5B deal triggers covenant breaches by end-2026.

What makes MRC Global unique

  • MRC Global leads PVF distribution for energy and gas utilities.
  • Merger with DNOW creates $3B enterprise value provider.
  • Donated equipment to San Jacinto College for workforce training.

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Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Company News

San Jacinto College
Mar 23rd, 2026
Partnership strengthens workforce training in process technology.

Partnership strengthens workforce training in process technology. * home * About San jac * news * 2026 * partnership strengthens workforce training in process technology. Industry donation enhances hands-on learning at CPET, supporting the next generation of skilled workers Pasadena, Texas - A partnership between MRC Global and San Jacinto College is enhancing hands-on learning opportunities for students in the College's process technology program by bringing industry-grade equipment and expertise directly into the classroom. As part of the collaboration, MRC Global donated pipes, valves, and fittings to support the construction of a pipe run at the College's Center for Petrochemical, Energy, & Technology. San Jacinto College welding students helped fabricate the structure, nondestructive testing students inspected the work, and process technology students now use the system as part of their training. The pipe run is used across multiple disciplines, giving students practical experience with systems and materials they will encounter in the field. The equipment is also incorporated into summer camps and visits from local school districts, introducing younger students to technical careers and industry expectations. The partnership reflects a shared commitment to preparing a skilled, job-ready workforce as industry needs continue to evolve. "Investing in the next generation is a strategic necessity," said Elaine Michael, vice president of marketing at MRC Global. "Our industry is evolving quickly, and the demand for highly skilled, technically capable workers continues to grow." By supporting CPET's hands-on training environment, MRC Global is helping ensure students gain early exposure to real-world tools and learning experiences that align with workforce demands. "By engaging with students, we help build a talent pipeline that understands technologies and standards," Michael said. "It sustains long-term workforce stability, supports innovation, and strengthens our industry." San Jacinto College's focus on workforce alignment and industry collaboration made it a natural partner forMRC Global. "Colleges like San Jacinto College play a critical role in bridging the gap between education and industry," Michael said. "Their programs are aligned with real-world workforce needs and are responsive to emerging technologies and skill requirements." From the College's perspective, partnerships like this one are essential to ensuring students graduate with the skills employers expect. "Industry partnerships allow us to move beyond theory and create learning environments that reflect real jobsite conditions," said Joseph Zwiercan, department chair of industrial technology at San Jacinto College. "When students train on equipment used in the field, they develop stronger technical skills, greater confidence, and a clearer understanding of industry expectations." Zwiercan said industry engagement also helps the College continuously refine its programs to stay current with evolving workforce needs. Michael noted that the partnership represents a long-term investment in both students and the broader industry. "Supporting San Jacinto College is a long-term investment in the future of our industry and an important part of developing skilled professionals who will lead, innovate, and elevate the field for years to come," she said. About San Jacinto College Surrounded by monuments of history, evolving industries, maritime enterprises of today, and the space age of tomorrow, San Jacinto College has served the people of East Harris County, Texas, since 1961. The College is ranked second in the nation among more than 1,100 community colleges, as designated by the Aspen Institute and was named an Achieving the Dream Leader College of Distinction in 2020 and 2026. As a Hispanic-Serving Institution that spans five campuses, plus an online college, San Jacinto College serves approximately 45,000 credit and non-credit students annually. It offers more than 200 degrees and certificates across eight major areas of study that put students on a path to transfer to four-year institutions or enter the workforce. The College is fiscally sound, holding bond ratings of AA+ by Standard & Poor's and Aa2 by Moody's. San Jacinto College is accredited by the Southern Association of Colleges and Schools Commission on Colleges. Categorized As

Yahoo Finance
Feb 20th, 2026
Dnow posts record $199M EBITDA but suspends guidance over ERP issues post-MRC Global merger

Dnow Inc. has suspended financial guidance following its November 2025 merger with MRC Global, citing severe ERP system issues at acquired US operations. The company achieved record 2025 EBITDA of $199 million with an 8.2% margin before the merger. MRC Global's Oracle ERP system has design flaws causing processing delays, inflated safety stock requirements and customer service problems, requiring over 200 additional field staff. Management is migrating 20 upstream locations to Dnow's SAP system to stop revenue leakage experienced in Q3 and Q4. The company has accelerated first-year cost synergy targets to $23 million from $17 million. Q4 included $135 million in inventory step-up charges and $50 million in merger expenses. Dnow expects 2026 cash flow between $100 million and $200 million whilst prioritising debt reduction.

Yahoo Finance
Feb 20th, 2026
DNOW completes MRC Global merger, targets $70M cost synergies despite ERP disruption impacting 40% of business

DNOW reported Q4 revenue of $959 million and full-year 2025 revenue of $2.8 billion following its November merger with MRC Global. The company posted a $147 million Q4 net loss due to transaction costs and integration charges, though adjusted net income was $23 million. A troubled ERP implementation at legacy MRC Global's US operations—representing 40% of DNOW's business—has caused revenue declines and prompted management to delay 2026 guidance. The company is mitigating impacts by routing projects through legacy systems and adding over 200 personnel. DNOW raised its cost synergy target to $23 million by end of year one, up from $17 million originally expected for 2026, aiming for $70 million in total savings within three years. The company ended 2025 with $588 million in liquidity and expects to generate $100-200 million in cash during 2026.

DNOW
Jun 27th, 2025
DNOW and MRC Global to Combine in All-Stock Transaction Creating a Premier Energy and Industrial Solutions Provider | DNOW Inc.

Combination Greatly Expands the Scale and Scope of Complementary Products, Services and Supply Chain Solutions Diversified Business Portfolio Serving Attractive Global Markets to Drive Long-Term Sustainable Growth Expected to Realize $70 Million of Annual Cost Synergies Within Three Years of

TipRanks
Jun 26th, 2025
DNOW to Acquire MRC Global for $1.5B

DNOW Inc. and MRC Global have agreed to merge in an all-stock transaction valued at approximately $1.5 billion, including MRC Global's net debt. MRC Global shareholders will receive 0.9489 shares of DNOW for each MRC share, an 8.5% premium to MRC's 30-day average price of $12.77 as of June 25, 2025. The combined company will have an enterprise value of about $3.0 billion, with DNOW and MRC shareholders owning 56.5% and 43.5%, respectively. The boards of both companies have approved the deal.

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