Role Summary 

We are seeking a proven leader to help us scale the future of Electric Vehicle test drives & deliveries. Our Assistant Delivery and Mobile Operations Managers help maintain Rivian culture, along with the Delivery and Mobile Operations Manager, by assisting with hiring, training, and team support. This role requires initiative to drive efficiency and a deep understanding of the customer journey. We’re looking for someone who loves people and possesses strong communication skills. The Assistant Delivery and Mobile Operations Manager must be a standard-bearer of world-class customer service as well as a champion of navigating the ambiguous and unexpected.  
 
Responsibilities 

• Lead a team of multiple associates with the ability to step in and complete all tasks associated with Field Specialists (regardless of every level).  
• Responsible for overall performance of location and market delivering on financial, operational and customer experience KPIs 
• Assume managerial duties including staff and asset scheduling, opening/closing, asset management, upholding a clean and safe working environment  
• Responsible for managing DOT compliance of regulated vehicles at assigned Service Center(s) including vehicle maintenance, driver qualification, hours of service regulations, and following up on safety and DOT compliance concerns.  
• Effectively plan by using reporting and forecasting to set and adjust schedules and pivot resources as needed to meet customer demand 
• Provide training and development to associates; develop and promote talent through effective and timely feedback and consistent performance reviews 
• Assist with developing, coaching, and mentoring a service-minded high-performing team 
• Communicates priorities to Delivery Operations group, external teams, and senior leadership 
• A collaborator who develops and maintains relationships across the organization 
• Complete additional work and tasks as requested by the leadership team    

Qualifications 

• 5+ years of experience in customer service; 3+ years supervisory experience preferred; previous experience with EV or Auto Ecommerce a plus  
• Must be at least 21 years of age  
• High School Diploma or GED required; Bachelor’s degree preferred 
• Knowledge in managing DOT regulated workforce or previous experience with EV or Auto Ecommerce a plus 
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations 
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms 
• Commercial driving experience preferred; Commercial Driver’s License (CDL) not required 
• Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided) 
• Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) 
• Must pass Department of Transportation (DOT) Physical and Drug Test 
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring  
• Ability to obtain and maintain local sales licenses if applicable in your state/province 
• Adaptable to a fast-paced and constantly changing environment  
• Ability to multitask and prioritize tasks based on level of importance and urgency 
• Ability to work autonomously and consistently with limited direction 
• Empowered self-starter who can process and execute on complex information potentially in high stress environments 
• Be a “how” thinker with a customer centric mentality 
• Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business 
• Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location 
• Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions 
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). 
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 
• Strong understanding of written and spoken English 
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics