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Full-Time

Lead UX Design Researcher

Posted on 9/9/2024

Athena Health

Athena Health

5,001-10,000 employees

Cloud-based healthcare management solutions provider

Social Impact
Healthcare

Senior, Expert

Boston, MA, USA

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
UI/UX Design
Communications
Requirements
  • Bachelor’s Degree in Design, Anthropology, Sociology, Cognitive Psychology, Computer Science, or related discipline required
  • 6+ years professional research experience within a product development team or design/innovation consulting
  • Experience applying a range of user research methods such as interviews, site visits, user observation, workshop facilitation, remote moderated/unmoderated testing, surveying, jobs-to-be-done, usability testing, concept validation
  • Excellent verbal and written communication skills
Responsibilities
  • Partner with project teams to lead qualitative research efforts that will shape product and service experiences.
  • Advise and mentor teams on user research methods such as: observation/shadowing, desk research, site visits, interviewing, usability testing, and surveys.
  • Generate and communicate actionable research findings back to teams in the form of presentations, frameworks, storyboards, high-level concepts, journey maps, and service blueprints.
  • Facilitate workshops to achieve stakeholder goals and help teams translate opportunities into discrete actions
  • Develop new, scalable resources and processes to improve research quality across the Product Organization.
  • Collaborate with quantitative teammates to produce user-centered research that will inform product and design decision-making.

Athenahealth provides cloud-based services aimed at improving the efficiency and effectiveness of healthcare providers. Their offerings include electronic health records (EHR) systems, revenue cycle management (RCM) software, and patient engagement tools. These products work together to help healthcare providers manage patient records, streamline billing and collections, and enhance communication with patients. Unlike many competitors, Athenahealth offers an all-in-one solution that integrates various aspects of healthcare management, making it easier for providers to improve clinical outcomes and financial performance. The company's goal is to reduce administrative burdens for healthcare providers and improve access to healthcare, particularly through their philanthropic initiative, athenaGives, which supports underserved communities.

Company Stage

Acquired

Total Funding

$38.9M

Headquarters

Watertown, Massachusetts

Founded

N/A

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Simplify's Take

What believers are saying

  • Recent partnerships with companies like Adonis and Innovaccer bring advanced AI capabilities to Athenahealth's platform, potentially improving financial and clinical outcomes.
  • The launch of specialty EHR solutions for Women's Health and Urgent Care demonstrates Athenahealth's commitment to addressing specific needs within the healthcare sector.
  • Athenahealth's continuous innovation, such as the Patient Digital Engagement Index, highlights its focus on improving patient-provider interactions.

What critics are saying

  • The healthcare technology market is highly competitive, with major players like Epic and Cerner posing significant challenges.
  • Integration of third-party applications through the Marketplace program could lead to compatibility issues and increased complexity.

What makes Athena Health unique

  • Athenahealth's all-in-one cloud-based platform integrates EHR, RCM, and patient engagement solutions, offering a comprehensive approach that many competitors lack.
  • The company's philanthropic initiative, athenaGives, sets it apart by providing free EHR technology and support to underserved communities.
  • Athenahealth's Marketplace program allows seamless integration of third-party applications, enhancing its platform's versatility and appeal.
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