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Full-Time

Commercial Customer Success Manager

Confirmed live in the last 24 hours

Sigma Computing

Sigma Computing

501-1,000 employees

Cloud-native analytics and spreadsheet platform

Data & Analytics

Compensation Overview

$110k - $135kAnnually

+ Variable Pay + Stock Options

Mid

San Francisco, CA, USA

Category
Customer Education & Training
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
BigQuery
SQL
Business Analytics
Data Analysis
Requirements
  • Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
  • 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
  • Strong analytical skills with a proven ability to solve complex problems using data.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
  • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
  • ETL experience
  • Experience implementing production business intelligence solutions
  • Startup experience
Responsibilities
  • Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
  • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
  • NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
  • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
  • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
  • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Sigma Computing offers a cloud-native analytics platform with a familiar spreadsheet interface, enabling business users to explore and gain insights from their cloud data warehouse without the need for code or special training. The platform allows users to analyze billions of rows, augment with new data, and perform real-time "what if" analysis.

Company Stage

Series D

Total Funding

$581.3M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

17%

1 year growth

19%

2 year growth

80%

Benefits

Competitive pay - Looking for a great salary and solid stock options? You’ve come to the right place.

Flexible schedule - Do the work you need to get done in the time you have to get it done

Amazing benefits - Medical, dental, vision, 401k, FSA, commuter… we’ve got you covered. Literally.

Flexible vacation - At Sigma, we work to live, not live to work. So go on, book that dream vacation.

Health & wellness - A healthy body supports a healthy mind, so we partner with Crunch Fitness and CorePower.

Family-friendly - From flexible scheduling to parental leave to kids’ birthdays off, we support Sigma families.