What You’ll Do

• Design, implement, manage, and maintain storage and backup solutions
• Leads and participates in installation and configuration activities of storage and backup systems.
• Provision and decommission storage in accordance with documented procedures
• Managing and supporting backup and recovery systems and applications
• Managing and troubleshooting NFS exports and CIFS Shares
• Supports resolution of production support incidents
• Troubleshoots issues across development, test, and production systems
• Routinely monitors all systems within the storage and backup domain
• Performs systems resource optimization activities
• Participates in systems management, and security compliance activities
• Oversees monitoring, system access, and configuration management
• Understanding of application /database design & integration with storage systems
• Identifies automation opportunities by communicating and collaborating with the team
• Researches and recommends automation and monitoring tools
• Develops and maintains procedures and storage system documentation
• Create Knowledge Base articles of operational tasks to streamline support and empower first and second-level support to resolve issues
• Document the design, operation, and troubleshooting of technology platforms and procedures
• Researches new technologies and processes
• Participates in On-Call rotation support

What You Know

• Must have strong troubleshooting skills utilizing log analysis, application performance management (APM), and accurate user monitoring (RUM) 
• Hands-on experience in demonstrable preference for approaching work via automation as a first choice 
• Experience in providing hands-on monitoring as well as authoring monitoring and alerting using multiple toolsets 
• Hands-on experience and a track record of success writing English for a business audience 
• The exemplary practice of documenting findings, providing evidence 
• Experience writing standard operating procedures and rigorous adherence to the same 
• Demonstrable experience with production operations issue management and response 
• Collaborate with internal support and engineering teams and 3rd party vendors on problems and solutions 
• Strong organizational skill set and ability to track multiple issues to resolution  
• Ability to lead a technical team of peers toward issue resolution 
• Experience utilizing issue/workflow ticket tracking systems 
• History of acting as a subject matter expert and training peers and stakeholders 
• Exceptional skill at Linux bash command line 
• Deployment and release management experience 
• Containers and Kubernetes expertise are suitable to have. 
• Exceptional skill in configuring, running, monitoring, and tuning Java applications running in an Apache/NGINX with Tomcat configuration, JBOSS 
• Good skill with querying SQL and one or more NoSQL databases 
• Proficiency in one or more scripting languages (Python, Ruby, Go, etc.) 
• Self-motivated and collaborative 
• Good communication skills 
• E-commerce industry experience is a plus 

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Computer Applications, or related field

Compensation Band

• $130-140k per year