Technical Product Owner for Email and Collaboration Services

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The University of Miami IT Department has an opportunity for a full-time Technical Product Owner for Email and Collaboration Services.

The Technical Product Owner for Email and Collaboration Services leads a team responsible for the development, configuration, implementation, and maintenance of Proofpoint, Office 365, and Google platforms. This individual oversees analysts and technical service managers through multiple implementations, migrations, and ongoing support initiatives. The Product Owner collaborates closely with internal technology teams and business partners to drive complex projects and ensure seamless delivery of services. They also coordinate efforts with colleagues across engineering, operations, and vendor teams to ensure alignment and system reliability. The ideal candidate brings curiosity, strong leadership, and a commitment to developing team talent while fostering collaboration and consensus to support more than 200,000 users worldwide.

Core Responsibilities:

• Responsible for design and delivery of overall email and collaboration services strategy.

• Serves as the product owner for Proofpoint, Office 365 and Google products and product features, from evaluating the preview to enterprise-wide user rollout; develops a thorough understanding of the Proofpoint, Office 365 and Google suite of applications and their capabilities in relation to UM’s end-users’ needs; stays abreast of product evolution; understands both the engineering and business side of Proofpoint, Office 365 and Google.

• Serves as technical expert in the implementation of new deployments and the migration of applications and services to a cloud-based environment, such as Proofpoint, Office 365 and Google, including managing design and architecture, change management, and post-production support.

• Oversee technical staff to ensure health management of Proofpoint, Office 365 and Google services including deployment, migration, management, support, and ongoing release cadences.

• Oversight of design and ongoing management of campaigns and communication materials used for driving adoption of selected Proofpoint, Office 365 and Google services.

• Oversee selection and management of vendor staff for technical, solution design/delivery and support functions including budget management.

• Ability to work under pressure while maintaining positive morale and providing clarity about competing priorities.

• Utilize superior analytical abilities to successfully resolve conflicts, prioritize deliverables, and build consensus across organizational boundaries.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained in controls within the function and on University policy and procedures.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.

MINIMUM QUALIFICATIONS:                                                                                                              

• Bachelor’s in Computer Science, Communications, Organizational Change Management, or related field.

• Minimum 5 years of relevant experience,10 years preferred.

• Expert with email and collaboration services management experience including some combination of service management of SharePoint, Exchange, Teams, Gmail and/or other solution delivery management including workflow tools such as Power Automate and Power Platform tools and their predecessors preferred.

• Expert with experience in developing strategies, campaigns, and success measures for delivering organizational change preferred.

• Agile service management experience in running feature teams with Kanban, SCRUM, or other Agile methodology preferred

• Experience in best practices for iterative service release and communications.

• Microsoft Service Adoption Specialist certification.

• Microsoft technical certifications in SharePoint, Exchange, or Microsoft Teams preferred.

• Prosci and/or other organizational change management certifications preferred.

• Excellent written and verbal communication skills including executive presentations.

• Ability to travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to work independently and/or in a collaborative environment.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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