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Full-Time

Product Support Specialist

Toronto

Confirmed live in the last 24 hours

Pigment

Pigment

201-500 employees

All-in-one business planning platform

Compensation Overview

$83k - $100kAnnually

Junior

Toronto, ON, Canada

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role.
  • You speak English to a professional proficiency.
  • You are able to work from the Toronto office at least 3 days a week.
Responsibilities
  • Provide Expert Assistance: serve at the primary point of contact for customers seeking help, or raising product issues through our ticketing portal
  • Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team.
  • Educate our Customers: Work closely with our customers, and our education teams, highlighting gaps and helping to upskill our customers to better use Pigment.
  • Develop Processes: You will work closely with cross-functional partners to grow and build the team, while being an active member of it.
  • Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs.
  • Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and help contribute to a multi-award winning support team, recognised for its best in industry customer service.
  • Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer instances, and fix problems before they are noticed.
  • Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organization, allowing you to shape your career.

This company provides a comprehensive business planning platform designed specifically for finance and revenue teams, facilitating real-time planning, scenario modeling, and strategic decision-making. The platform's robust capabilities in forecasting and modeling technologies make it an essential tool for businesses looking to optimize financial decisions and adapt swiftly to market changes. Working here offers a chance to engage with cutting-edge technology in financial planning and to be part of a team committed to transforming strategic business operations.

Company Stage

Series D

Total Funding

$404.2M

Headquarters

Paris, France

Founded

2019

Growth & Insights
Headcount

6 month growth

15%

1 year growth

48%

2 year growth

128%