Full-Time

Product Support Specialist

Posted on 8/13/2024

Pigment

Pigment

501-1,000 employees

SaaS platform for financial planning and analysis

Enterprise Software
Fintech

Compensation Overview

CA$83k - CA$100kAnnually

Entry, Junior

Toronto, ON, Canada

Requires onsite presence in Toronto for at least 3 days a week.

Category
Customer Support
Customer Success & Support
Required Skills
SQL
Financial analysis
Customer Service
HTML/CSS
Requirements
  • You have excellent written and interpersonal skills.
  • You have general technical know-how and an affinity for learning new software.
  • You have strong project management skills and ability to deliver on time.
  • You speak English to a professional proficiency.
  • You are able to work from the Toronto office at least 3 days a week.
  • You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role.
  • Knowing a thing or two about spreadsheets or business planning is beneficial.
  • You don’t have to be a developer but having dabbled in HTML, CSS, SQL, APIs or Data Integrations would definitely be a big plus.
  • Any financial qualification would be highly desirable (Payroll, Accounting, Financial Risk Management, Pensions etc).
  • An additional language is also great.
Responsibilities
  • Provide Expert Assistance: serve at the primary point of contact for customers seeking help, or raising product issues through our ticketing portal
  • Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team.
  • Educate our Customers: Work closely with our customers, and our education teams, highlighting gaps and helping to upskill our customers to better use Pigment.
  • Develop Processes: You will work closely with cross-functional partners to grow and build the team, while being an active member of it.
  • Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs.
  • Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and help contribute to a multi-award winning support team, recognised for its best in industry customer service.
  • Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer instances, and fix problems before they are noticed.
  • Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organization, allowing you to shape your career.

Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates on a software-as-a-service (SaaS) model, where clients subscribe and pay a recurring fee. Pigment's features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate it from other financial planning tools. Users can create detailed financial models covering various aspects like human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data to drive value.

Company Stage

Series D

Total Funding

$378.3M

Headquarters

Paris, France

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Pigment raised $145m in Series D to expand its SaaS product in North America.
  • Strategic partnership with Deloitte enhances Pigment's credibility in digital finance transformation.
  • Pigment AI launch aims to deliver faster, smarter business insights for teams.

What critics are saying

  • Increased competition from Anaplan and Adaptive Insights with expanding AI capabilities.
  • Potential market saturation in North America could lead to pricing pressures.
  • Challenges in maintaining data security due to stringent Canadian data protection laws.

What makes Pigment unique

  • Pigment offers real-time data visualization for enhanced business decision-making.
  • The platform integrates AI for predictive analytics and insights in financial planning.
  • Pigment's user-friendly interface simplifies complex financial reporting and forecasting.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Paid Vacation

Parental Leave

Performance Bonus

INACTIVE