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Renewal Specialist
Posted on 7/26/2022
Seattle, WA, USA
Experience Level
Desired Skills
  • 1+ years of experience within Renewal Management, Account Management or Customer Success
  • Bachelor's degree
  • Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
  • Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal, including the appropriate resources
  • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
  • Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations and product management to develop strategies for upcoming renewals
  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
  • Achieve financial and strategic revenue, bookings and billings targets
  • Evaluate your portfolio to prioritize time to render the most favorable outcomes
  • Leverage customer data and behavior to assess the health of each renewal
Desired Qualifications
  • 2+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings
  • Strong negotiation skills with experience driving contracts to completion on time
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
  • Experience in a quota-carrying sales role with proven achievement
  • Strong process management, financial acumen and contractual engineering skills
  • Ability to react and adapt to potential rapid shifts in priorities
  • Strong level of urgency, organization and prioritization skills
  • Ability to project manage the renewal cycle, pulling in necessary resources

1,001-5,000 employees

Platform for electronic signatures & agreements
Company mission
DocuSign is on a mission to accelerate business and simplify life for companies and people around the world. The company provides an e-signature technology that helps organizations connect and automate how they prepare, sign, act on, and manage agreements.
  • Health benefits: Medical, dental, and vision
  • Life and disability benefits
  • Savings: Pre-tax parking plans, Health Savings Accounts, Health Care FSA, Dependent Care FSA
  • Wealth Generation: 401(k) or other retirement plans, Employee Stock Purchase Plan, Restricted Stock Units, Sales Commissions, Company Incentive Plan (CIP)