Who You Are

You love to work as part of a team, and possess great attentiveness to those around you and can typically find the right words in every situation. You are resourceful and adaptable in prioritizing and focusing on getting things done. You can be  technologically savvy and are quick in learning new systems and software programs. 

The Unemployment Claims Appeals Specialist will work within the Risk & Insurance team to assist with resolving vendor inquiries, and remitting information to state agencies.  

Your Success Profile

What You Will Work On

• Review unemployment claim related  determinations to access appeal feasibility.
• Case preparation for unemployment hearing; which involves document gathering and organization, employment law research, defense strategies and witness statement review.
• Collect and prepare customer data and other sensitive business information to timely remit to vendors and applicable state agencies for unemployment issues.
• Resolve issues/inquiries generated by our Customer Success team and internal ticket creation system.
• Identify and track unemployment related trends to be escalated to managers.
• Build out internal resources (help articles, training decks, etc.)
• Support Associates with collecting, scanning, sorting and filing mail as needed.
• Perform other related duties as assigned.

How You Will Do Your Work

As a Unemployment Claims Appeals Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Principles, practices and procedure of general business including knowledge of the unemployment compensation system, filing appropriate responses, state laws and regulations is required.
• At least two years of unemployment claims experience.
• Experience with utilizing multiple systems and software programs.
• Experience with all SIDES exchanges is required.

The base wage range for this position is targeted at $30.41 - $33.45 per hour