Full-Time

Lab User Experience Supervisor

Confirmed live in the last 24 hours

PerkinElmer

PerkinElmer

5,001-10,000 employees

Develops analytical instruments and software solutions

Data & Analytics
Energy
Healthcare

Compensation Overview

$69.2k - $103.5kAnnually

Junior, Mid

Phoenixville, PA, USA

Category
Lab & Research
Life Sciences
Requirements
  • Bachelor’s degree in relevant field and 1+ years' experience in a customer facing role within a scientific environment with 1+ year(s) in a mentoring, coaching, or lead role OR
  • Associate degree in relevant field and 3+ years' experience in a customer facing role within a scientific environment with 1+ year(s) in a mentoring, coaching, or lead role OR
  • High School Diploma with 5+ years of experience in a customer facing role within a scientific environment with 1+ year(s) in a mentoring, coaching, or lead role.
  • Demonstrable experience of providing a range of scientific & technical services.
  • Excellent teamwork, interpersonal & communication skills.
  • Highly committed, organized, self-motivated & able to manage a complex workload.
  • Flexibility within the contracted hours.
  • Strong IT skills.
  • Comfortable chairing and facilitating meetings.
  • Strong team player and a ‘can do’ attitude.
  • Intuitive and proactive nature.
  • Working to and achieving set targets.
  • Experience of working to GxP regulations would be advantageous.
  • Awareness of Safety and Quality protocols and guidelines.
Responsibilities
  • Ensure appropriate management of the service teams within area of responsibility, delivering the services identified in the statement of works, and ensuring that all service requests are allocated, resolved, and closed out accordingly.
  • Monitor team’s performance to ensure that the services are delivered to the required high standard.
  • Engage in local customer interaction and foster long term collaborative relationships.
  • Monitor all groups within area of responsibility to ensure that they operate safely and that all appropriate risk assessments, documentation, procedures, and audits are in place.
  • Carry out inductions and training as per PerkinElmer requirements.
  • Conduct regular meetings with managed staff through routine meetings and annual reviews (where necessary).
  • Maintain oversight and accountability for actions that arise from routine meetings to ensure that they are completed.
  • Recruitment of suitable and qualified personnel into the team as per the company’s policies and procedures.
  • Provide cover for your manager or peers where necessary.
  • To attend and actively participate in comm cells, meetings, and training courses as required.
  • Support and contribute to transformational activity appropriate to team and subject matter expertise.
  • Ensure timely and accurate reporting of data including any performance metrics.
  • Ensure any communications are timely and accurate.
  • Seek development opportunities and advise reporting staff of areas to enhance their career/service delivery.
  • Build and maintain business continuity plans and ensure skills matrices show development of staff.
  • Collaborate with internal and external PerkinElmer staff and customer groups for further business opportunities.
  • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

PerkinElmer focuses on improving human and environmental health through the development of scientific instruments, software, and services. Their products include advanced analytical instruments and consumables that help healthcare providers, environmental laboratories, and industrial companies analyze and understand various health and environmental factors. These instruments work by providing precise measurements and data analysis, which are essential for diagnostics and research in life sciences. What sets PerkinElmer apart from its competitors is its strong commitment to sustainability, as they design their products to minimize maintenance, extend instrument lifespan, reduce waste, and save energy. The company's goal is to drive customer success and innovation while promoting a healthier environment and society.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Shelton, Connecticut

Founded

1937

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Covaris boosts capabilities in life sciences and diagnostics, enhancing product offerings.
  • Partnership with Emphor DLAS expands presence in the Middle East, tapping into new markets.
  • Launch of ChemDraw V21 software meets demand for advanced molecular modeling tools.

What critics are saying

  • Increased competition from Canada's Hydrogen Quality Testing Centre may impact market share.
  • Revvity's new branding could intensify competition in life sciences and diagnostics.
  • Integration challenges from Covaris acquisition may affect operational efficiency and innovation.

What makes PerkinElmer unique

  • PerkinElmer's global presence spans 150 countries, enhancing customer reach and innovation.
  • Commitment to sustainability reduces waste and enhances product longevity and energy efficiency.
  • Diverse client base includes healthcare, environmental labs, and industrial companies, ensuring market resilience.

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