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Full-Time

Customer Service Specialist

Posted on 6/25/2024

Mosey

Mosey

11-50 employees

Automated multi-state compliance management platform

Data & Analytics

Compensation Overview

$50k - $60kAnnually

+ Equity

Entry

Remote in USA + 1 more

Category
Customer Success & Support
Customer Experience
Customer Support
Required Skills
Communications
Customer Service
Requirements
  • 1+ years experience working in customer service or related function at a B2B SaaS company
  • Experience working at an early-stage startup or eagerness to learn
  • Previous experience working directly with customers
  • Strong connection with the mission of the company
  • Previous experience working within a CRM is a plus
Responsibilities
  • Be the single point of contact for key customers to triage support requests
  • Ensure all customer communications meet SLA
  • Assist users with meeting their goals
  • Write user communications and assist with announcements
  • Help users adopt new features
  • Identify user needs and communicate with the team
  • Assist with processing refunds and following up on invoice questions
  • Develop and improve customer services processes

Mosey offers a comprehensive platform managing multi-state compliance, utilizing automation to streamline tasks and reduce professional service costs. This platform simplifies compliance management, automates the process of opening tax accounts, and ensuring remote hiring and compliance.

Company Stage

Series A

Total Funding

$21M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-10%

2 year growth

466%