Full-Time

Salesforce Solution Architect

Service Cloud

Confirmed live in the last 24 hours

NeuraFlash

NeuraFlash

201-500 employees

AI-powered CRM solutions for businesses

Enterprise Software
AI & Machine Learning

Mid, Senior

Remote in USA

Remote locations are also available for employees based in British Columbia or Ontario (Canada), India, and Colombia.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
UI/UX Design
Salesforce

You match the following NeuraFlash's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years project experience in a hands on technical consulting and project management role
  • 2+ years of project delivery experience with Salesforce
  • Deep understanding of Salesforce administration required (Service Cloud and Sales Cloud)
  • Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
  • Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
  • Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
  • Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
  • Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
  • Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously
Responsibilities
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
  • Configure Salesforce Service Cloud solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Drive best practice UX design into each and every aspect of solution delivery
  • Manage all aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Oversee and be accountable for the successful completion of all aspects of assigned projects
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
Desired Qualifications
  • Ability to understand and assess how business processes can be improved using Salesforce
  • Great with customers, quickly builds credibility, and a fantastic team player!
  • Certifications: One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred
  • BS in Computer Science, Engineering, or similar technical degree or equivalent experience

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, making it easier for large enterprises in sectors like retail and logistics to enhance their operations. NeuraFlash's products include AI-powered analytics and CRM solutions that visualize insights and streamline processes. They differentiate themselves from competitors by offering tailored solutions and ongoing support, ensuring that clients can effectively use platforms like Slack and Salesforce. The goal of NeuraFlash is to help businesses leverage AI and CRM technologies to drive efficiency and improve customer experiences.

Company Stage

N/A

Total Funding

$2.2M

Headquarters

Boston, Massachusetts

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.
  • Salesforce's continuous updates offer opportunities for NeuraFlash to upgrade client solutions.
  • Increased adoption of cloud solutions in retail and logistics expands NeuraFlash's market reach.

What critics are saying

  • Increased competition from Salesforce consulting firms may impact NeuraFlash's market share.
  • Rapid AI advancements could render NeuraFlash's solutions outdated without continuous innovation.
  • Economic downturns may reduce enterprise spending on digital transformation, affecting revenue.

What makes NeuraFlash unique

  • NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experience and operational efficiency.
  • The company offers tailored AI and CRM analytics, meeting specific client needs.
  • NeuraFlash integrates AI-powered search and generative AI for optimal search results.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Flexible Work Hours