Full-Time

Salesforce Solution Architect

Service Cloud

Posted on 1/16/2025

NeuraFlash

NeuraFlash

201-500 employees

AI-powered CRM solutions for businesses

Mid, Senior

Remote in USA

Remote locations are also available for employees based in British Columbia or Ontario (Canada), India, and Colombia.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
UI/UX Design
Salesforce
Requirements
  • 3+ years project experience in a hands on technical consulting and project management role
  • 2+ years of project delivery experience with Salesforce
  • Deep understanding of Salesforce administration required (Service Cloud and Sales Cloud)
  • Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
  • Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
  • Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
  • Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
  • Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
  • Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously
Responsibilities
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
  • Configure Salesforce Service Cloud solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Drive best practice UX design into each and every aspect of solution delivery
  • Manage all aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Oversee and be accountable for the successful completion of all aspects of assigned projects
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
Desired Qualifications
  • Ability to understand and assess how business processes can be improved using Salesforce
  • Great with customers, quickly builds credibility, and a fantastic team player!
  • Certifications: One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred
  • BS in Computer Science, Engineering, or similar technical degree or equivalent experience

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, making it easier for large enterprises in sectors like retail and logistics to enhance their operations. NeuraFlash's products include AI-powered analytics and CRM solutions that visualize insights and streamline processes. They differentiate themselves from competitors by offering tailored solutions and ongoing support, ensuring that clients can effectively use platforms like Slack and Salesforce. The goal of NeuraFlash is to help businesses leverage AI and CRM technologies to drive efficiency and improve customer experiences.

Company Size

201-500

Company Stage

N/A

Total Funding

$2.2M

Headquarters

Boston, Massachusetts

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven customer service tools are expected to grow by 25% annually.
  • Salesforce's acquisition of Slack opens new CRM integration opportunities for NeuraFlash.
  • The trend towards remote work increases demand for cloud-based CRM solutions.

What critics are saying

  • Increased competition from other Salesforce consulting firms could erode market share.
  • Rapid technological advancements may outstrip NeuraFlash's ability to update solutions.
  • Dependence on major partners like Salesforce and AWS poses strategic risks.

What makes NeuraFlash unique

  • NeuraFlash specializes in AI-powered CRM solutions tailored for large enterprises.
  • The company offers unique integration services for Salesforce and AWS platforms.
  • NeuraFlash's Agentforce platform automates 85% of customer conversations, enhancing efficiency.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Flexible Work Hours

Company News

Neuraflash
Mar 3rd, 2025
NeuraFlash Powers 50+ Agentforce Pilots, Helping Customers Automate 85% of Conversations

To help customers get the most out of their investment, NeuraFlash LLC is excited to launch the NeuraFlash Agentic Optimization Club, an exclusive initiative designed to optimize the performance and ROI of their Agentforce implementations.

Neuraflash
Dec 12th, 2024
NeuraFlash is on Track to Exceed 50 Agentforce Customers Before the End of the Year

NeuraFlash has worked with customers such as Vivint, a major smart home security provider, to effectively utilize Agentforce to automate tasks including troubleshooting, product suggestions, and lead collection.

Neuraflash
Dec 10th, 2024
Baker Roofing Company and NeuraFlash Partner to Revolutionize the Roofing Industry

Baker Roofing Company has partnered with NeuraFlash to transform operations and elevate experiences in the roofing industry.

Neuraflash
Dec 2nd, 2024
NeuraFlash Named a 2024 Geo and Global AWS Partner Award Finalist

NeuraFlash is excited to announce it has been named a finalist of Global Customer Experience Partner of the Year (Consulting), recognizing top AWS Consulting Partners with a horizontal business area focus around Customer Experience.

Neuraflash
Oct 31st, 2024
NeuraFlash AI Review: October 2024

NeuraFlash was spotlighted as a leader in the Partner Network for its innovative work with a major smart home security provider [read more about this project].

INACTIVE