Ordway is a digital platform that eliminates back-office inefficiencies, identifies revenue trends, and simplifies finance and operations tasks so personnel can focus on strategic growth activities. We are a high growth SaaS company based in Washington DC and are on a mission to build the world’s most effective billing and finance platform. We are founded by executives from Intact, Workday, Zuora and First Data and are backed by some of the world’s leading investors. If you are a high-energy, goal-oriented individual, we want to talk to you! Ordway University is how we engage and educate various stakeholders in the Ordway ecosystem. Ordway is looking for a Training Development Specialist with a passion for designing and developing intuitive and engaging content to train our clients, partners and employees. You’ll partner with product managers, developers, implementation specialists and other subject matter experts teams to conceptualize and deliver elegant learning solutions for our SaaS offerings.

Responsibilities

• Determine training and development needs via surveys, interviews, focus groups and other methods.
• Plan, create, organize and present various forms of onboarding, orientation, skills training and knowledge checks for Ordway’s clients, partners and employees.
• Develop multimedia learning paths on Ordway University aligned with each learner persona.
• Support product releases with timely, detailed and actionable training content for new features and enhancements.
• Support instructor-led and online self-paced learning paths via Ordway University.
• Collaborate with technical documentation specialists to align end-user training and documentation content.

Qualifications

• Excellent verbal and written communication skills. Strong presentation skills.
• Familiarity with a variety of multimedia training platforms and methods.
• Self-starter, with the ability to work independently, learn product features and develop crisp and compelling learning content.
• Metrics driven. Ability to iterate and adjust content and curriculum based on end user engagement and adoption.
• Ability to thrive in a fast-moving and constantly evolving high growth environment.
• Bachelor’s degree in Education, Training and Development, or a related field.
• 3+ years of experience developing content for complex SaaS applications