About Novellus Living LLC

Novellus Living is dedicated to providing affordable and high-quality senior living options. We focus on transparency, ease of process, and superior care, catering to the growing middle market of seniors needing assisted living and memory care. Our award-winning services ensure dignity and hope for seniors and their families, aiming to make the best senior living attainable for all. Join us in redefining the future of senior living communities with a commitment to excellence and affordability.

For more information, visit Novellus Living.

About the role

The Community Relations Manager will oversee the day-to-day Sales & Marketing functions of our Novellus Clairemont Senior Living community. The responsibilities of the role will be customer facing and will include achieving company directed sales and occupancy goals as well as establishing strong professional relationships in the market to promote occupancy growth.

Work Schedule/ Shift

TBD

Compensation

Starting at $33.65/ hour

What you'll do

Responsible for growing and maintaining high occupancy and meeting or exceeding assigned occupancy goals as determined by the organization.
Develop an excellent understanding of industry and community products and services and become a market resource on senior housing.
Researching and maintain on-going knowledge of current market and competitors including rates, special services, incentives and points of difference.
Responsible for taking inquiry calls from professionals and prospective residents as well as providing tours and securing move-ins.
In conjunction with the Executive Director, train and coordinate appropriate staff to serve as back up for inquires and tours as needed when the sales team is unavailable.
Responsible for monitoring and updating collateral and pricing information based on company standards.
Meet or exceed sales standards as determined by senior leadership including follow-up calls, professional outreach, events, move-ins, etc…
Develop and manage monthly or quarterly sales and marketing plans as directed by senior leadership.
Utilize company’s CRM program on a daily basis to manage day to day sales tasks, understand customer referral patterns, conversion rates and effectively utilize data to improve sales and develop sales and marketing plans.
Ensure that responses to inquiries are handled properly, timely and with appropriate follow-up.
Alert appropriate community staff of projected move-ins, move-outs and apartment changes by chairing daily stand-up meetings to discuss forthcoming changes.
Maintain a close working relationship with other staff members.
Maintain a working knowledge of federal and state regulations regarding acuity levels and licensure requirements.
Develop and implement special events and presentations targeted at community education, establishing and maintaining status for the facility as the expert on assisted living.
Assist Executive Director with excellent customer service to internal and external customers.
Provide in-service sales training as needed to community staff.
Follow and communicate company policies and procedures.
This job description provides a framework for the job, other duties may be assigned as necessary.

Requirements & Qualifications

Valid Driver’s License
Minimum of 3 years relevant experience, sales leadership experience preferred.
Strong critical thinking and problem solving
Technically savvy
Strong customer service skills
Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to sit, stand, walk, use hands and fingers, handle or feel, reach with hands and arms. This position requires the ability to lift up to 25 pounds.

Community Relations Manager (FT)

Novellus Living

Compensation Overview