Full-Time

Customer Experience Engineer

Posted on 4/22/2024

Tellius

Tellius

51-200 employees

AI-driven analytics and decision intelligence platform

Data & Analytics
AI & Machine Learning
Financial Services
Consumer Goods

Senior

San Francisco, CA, USA

Required Skills
Microsoft Azure
Agile
Redshift
Python
Sales
JavaScript
R
BigQuery
Apache Spark
SQL
AWS
Data Analysis
HTML/CSS
Snowflake
Google Cloud Platform
Requirements
  • 5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain
  • Strong fundamentals in Computer Science and Databases
  • Proficient in SQL and Data Modeling
  • Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
  • Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
  • Experience working with Snowflake, Redshift, and BigQuery
  • Experience working on GCP, AWS, and Azure
  • Experience building repeatable processes for customer issue resolution such as building tools, documents, knowledge base, dashboards, workflows for triaging, diagnosis and resolution etc.
  • Ability to work across teams - Engineering, PM, Sales Engineering and Customer Success
  • Working knowledge of agile development methodologies
  • Flexibility and willingness to step outside of traditional roles as needed in a fast-paced startup environment
  • Team player with a can-do attitude
  • Very strong written and oral communication skills and polished presentation skills
Responsibilities
  • Supporting customers by answering questions, triaging technical issues, and collaborating with engineering
  • Helping customers get started with using Tellius by providing support and show-n-tell sessions
  • Assisting customers in developing use cases on Tellius and driving adoption of the platform
  • Collaborating with cross-functional groups to create a first-class experience for users
  • Working with engineering, product management, and sales engineering to provide top-notch technical support
  • Developing best practices documents, tutorials, videos, tools, and processes to support customers
  • Collecting customer feedback for product improvements
  • Working closely with PM & Development teams to plan, prioritize, and track features and releases
  • Communicating issue acknowledgment, resolutions, product enhancements, roadmap, and other developments to customers

Tellius offers AI-augmented analytics software and decision intelligence, empowering users to swiftly access insights from diverse data sources through natural language search and intelligent automation. The platform leverages machine learning to automate data analysis, uncover hidden performance patterns, and facilitate the creation of machine learning models with AutoML.

Company Stage

Series B

Total Funding

$31.5M

Headquarters

Herndon, Virginia

Founded

2016

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

0%

2 year growth

48%