Full-Time
Customer Experience Engineer
Confirmed live in the last 24 hours
Tellius
51-200 employees
Decision intelligence platform for data analysis
Compensation Overview
$100k - $140kAnnually
Senior, Expert
San Francisco, CA, USA
- 5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
- Strong fundamentals in Computer Science and Databases.
- Proficient in SQL and Data Modeling.
- Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
- Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
- Experience working with Snowflake, Redshift, and BigQuery.
- Experience working on GCP, AWS, and Azure.
- Experience building repeatable processes for customer issue resolution such as building tools, documents, knowledge base, dashboards, workflows for triaging, diagnosis and resolution etc.
- Ability to work across teams - Engineering, PM, Sales Engineering and Customer Success.
- Working knowledge of agile development methodologies.
- Flexibility and willingness to step outside of traditional roles as needed in a fast-paced startup environment.
- Team player with a can-do attitude.
- Very strong written and oral communication skills and polished presentation skills.
- Answer questions, triage complex technical issues, troubleshoot/debug on customers' environments, collaborate with engineering, and get issues resolved.
- Help customers to get started with using Tellius by supporting them with how-to assets and show-n-tell sessions.
- Help customers develop use cases on Tellius and drive adoption of the Tellius platform.
- Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
- Work with engineering, product management, and sales engineering to provide a top-notch technical support experience for our users.
- Develop best practices documents, tutorials, videos, tools and processes to support customers by the way of triaging, diagnosing, troubleshooting and resolving issues.
- Collect customer feedback for product improvements.
- Work very closely with PM & Development teams to plan, prioritize and track features and releases.
- Own the communication of issue acknowledgment, resolutions, product enhancements, roadmap and other developments to customers.
Tellius provides a decision intelligence platform that combines data exploration, visualization, and machine learning to assist businesses in making informed decisions. The platform enables organizations to analyze large datasets, uncover insights, and predict future trends, which is beneficial for optimizing operations, enhancing customer experiences, and increasing revenue. Tellius serves a wide range of clients, including Fortune 100 companies and B2B enterprises, by offering features like automated machine learning, interactive visualizations, and predictive analytics. Unlike many competitors, Tellius allows users to derive insights without needing extensive data science expertise. The company operates on a subscription-based SaaS model, charging clients for access to its cloud-hosted platform, which ensures scalability and flexibility.
Company Stage
Series B
Total Funding
$31.5M
Headquarters
Reston, Virginia
Founded
2016
6 month growth
↓ -1%1 year growth
↑ 3%2 year growth
↑ 43%
Simplify's Take
What believers are saying
- The recent $16 million Series B funding round will fuel platform enhancements and expand go-to-market capabilities, indicating strong growth potential.
- Tellius' AI-native approach and GenAI features empower users at all levels to derive actionable insights, democratizing data-driven decision-making.
- The addition of experienced leadership, such as the new Senior Vice President of Sales, positions Tellius for accelerated revenue growth and market expansion.
What critics are saying
- The competitive landscape in the analytics and business intelligence market is intense, requiring continuous innovation to maintain a competitive edge.
- Reliance on partnerships with cloud providers like Google Cloud and Databricks could pose risks if these partnerships face disruptions or strategic shifts.
What makes Tellius unique
- Tellius uniquely combines data exploration, visualization, and machine learning into a single decision intelligence platform, setting it apart from traditional analytics tools.
- The integration of generative AI (GenAI) features and enterprise-grade guardrails enhances data integrity and reliability, making Tellius a trusted choice for enterprise clients.
- Partnerships with major cloud providers like Google Cloud and Databricks enable seamless data analysis without data movement, offering a significant advantage over competitors.