Full-Time
Account Manager Job ID 2024
Posted on 3/21/2024
Integrated web solutions for various sectors
Compensation Overview
$20Hourly
Junior, Mid, Senior
El Segundo, CA, USA
- Excellent written and oral communication skills.
- Ability to prioritize and multi-task based on established deadlines, client needs, and business interests.
- Detail oriented and able to execute responsibilities at a high level with minimal supervision.
- Comfortable with selling add-on / upgrade services to existing accounts (physician offices, businesses).
- Ability to problem solve on behalf of accounts.
- Ability to gain technical competence in utilizing back-end account management portals and systems.
- Microsoft Suite competence (Word and Excel mandatory).
- Bachelor’s degree preferred.
- Manage client relationships and deliver outstanding customer experience.
- Support prospective and current clients with provisioning, updating, and maintaining their accounts and services.
- Provide day-to-day customer service such as answering in-bound calls.
- Help clients understand and maximize the value of their services.
- Proactively identifying areas for improvements and optimization.
- Manage retention efforts for assigned clients with regularly scheduled check-ins.
- Actively recognize and initiate up-sell opportunities.
- Track and monitor customer payments, following up in delinquency situations.
- Achieve KPI targets such as client retention rate, up-sell revenue, CRM task completion % and task age.
Internet Brands offers fully integrated web solutions for businesses and consumer websites, serving over 250 million monthly visitors. Their main product encompasses web presence software products and services, utilizing technologies to serve businesses and consumers in automotive, health, legal, and home/travel categories.
Company Stage
IPO
Total Funding
$303.7M
Headquarters
El Segundo, California
Founded
1998
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -2%Benefits
Medical, dental, & vision insurance
Life insurance
Short & long term disability
Flexible spending accounts
Credit union membership
Employee assistance program
Paid Holidays
Paid Time Off
Casual Dress
401k plan