Full-Time
Director of Revenue Operations
Custom Computer Specialists
501-1,000 employees
Managed IT services and cybersecurity
Compensation Overview
$115k - $155k/yr
United States
In Person
Bachelor's, Master's, MBA
 Business & Strategy (1) |
|---|
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- 8–12+ years of experience in Sales Operations, Revenue Operations, or Sales Strategy, ideally within a Managed Services Provider, value-added reseller, or IT Services organization.
- A proven track record of driving forecast accuracy, pipeline hygiene, and operational scalability in a high-growth recurring-revenue model.
- Proficiency with customer relationship management and business intelligence platforms including HubSpot, NetSuite, Salesforce, Power BI, and Tableau.
- Strong understanding of managed services provider metrics including gross margin percentage, monthly recurring revenue, churn, total contract value, and sales productivity ratios.
- Exceptional analytical, financial modeling, and executive communication skills.
- Demonstrated ability to work cross-functionally with Finance, Marketing, Delivery, and Human Resources.
- A bachelor's degree is required.
- Develop and implement a unified sales operations strategy aligned with corporate growth objectives.
- Partner with the Chief Growth Officer and sales leadership to design coverage models, territory plans, and quota frameworks for new-logo and existing-client teams.
- Manage forecasting, pipeline analytics, and key performance indicator dashboards covering bookings, renewals, and multi-year managed services growth.
- Drive pricing standardization, including gross margin percentage, total contract value, and monthly recurring revenue-based incentive alignment.
- Standardize and document the Lead-to-Cash process from marketing-qualified lead through renewal.
- Enhance coordination among Sales, Marketing, Revenue Operations, Finance, and Service Delivery.
- Oversee proposal automation, quoting tools, and approval workflows.
- Create and maintain sales playbooks, templates, and compliance documentation, including E-Rate and state, local, and education bid frameworks.
- Own the customer relationship management environment and ensure accurate pipeline hygiene, forecast reporting, and stage management.
- Integrate Revenue Operations intelligence using automation and analytics tools.
- Develop dashboards tracking activity metrics such as calls, demos, meetings, pipeline velocity, and conversion rates.
- Ensure sales data integrity, audit compliance, and consistent process adoption.
- Partner with the Director of Revenue Operations to synchronize sales forecasting with finance and delivery capacity.
- Support compensation plan modeling, quota assignment, and attainment tracking.
- Evaluate spiffs, accelerators, and incentive programs through return-on-investment analysis.
- Deliver executive-ready reports for Board and executive leadership team review on sales efficiency and profitability.
- Lead a small team of analysts or coordinators supporting reporting, analytics, and system administration.
- Partner with Sales Enablement to design training, onboarding, and certification programs for Account Executives and Inside Sales.
- Act as a strategic advisor to leadership, ensuring accountability, transparency, and continuous improvement across the sales engine.
- Perform other job-related duties as assigned
- An MBA or advanced degree is preferred.
Custom Computer Specialists (CCS) provides IT solutions and managed services for organizations in sectors like education and healthcare. It designs and implements technology systems, focusing on network design, data security, cloud services, communications, and ongoing managed support to keep clients' technology aligned with their strategic goals. CCS operates through a tailored, advisory approach, acting as a trusted partner rather than just a vendor, and has grown through acquisitions to broaden its capabilities and geographic reach in the Northeast. Compared with competitors, CCS differentiates itself with deep sector focus, a long-standing regional presence, and a broad set of services delivered by a large team after strategic investments. Its goal is to help clients optimize technology to support their missions while expanding its own footprint and capabilities in the Northeast.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Town of Smithtown, New York
Founded
1979
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Simplify's Take
What believers are saying
- January 6, 2026 eKeeper expanded CCS deeper into Indiana and Midwest public sector accounts.
- June 2026 CCS Connected Voice adds recurring revenue and upsells existing managed-service clients.
- March 2026 CRN MSP 500 and Tech Elite 250 recognition strengthens enterprise sales credibility.
What critics are saying
- Integrating eKeeper, Info Solutions, Local Stratus, and Clarity strains execution through 2026.
- CCS Connected Voice enters a crowded VoIP market against Microsoft Teams and Cisco.
- Indeed reviews in 2026 still criticize pay and benefits, hurting retention and delivery.
What makes Custom Computer Specialists unique
- CCS combines 1979 longevity with education, healthcare, and government specialization.
- CCS operates across Hauppauge, Providence, Cleveland, Raleigh, and Wilmington after multiple acquisitions.
- CCS bundles managed services, cybersecurity, cloud, and unified communications under one platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
401(k) Company Match
Tuition Reimbursement
Gym Membership
Life Insurance
Paid Holidays
Paid Vacation
Professional Certification Support
Growth & Insights and Company News
6 month growth
↑ 14%1 year growth
↑ 14%2 year growth
↑ 14%CCS, a technology solutions provider based in Hauppauge, New York, has been ranked No. 4,670 on the 2026 Inc. 5000 list of America's fastest-growing private companies. The company achieved 24% three-year revenue growth from 2022 to 2025. The Inc. 5000 list recognises independent businesses that have demonstrated significant growth. Companies on this year's list collectively added more than 627,000 jobs to the US economy over the past three years, with a median three-year revenue growth rate of 130%. CCS, established in 1979, provides cybersecurity, managed services, cloud, and network management solutions to clients across the United States. The company employs 500 people across six offices.
CCS Launches CCS Connected Voice. Hauppauge, NY - June 2026 - CCS Launches CCS Connected Voice: A Powerful, Scalable VoIP Solution for Modern Business Communications CCS today announced the official launch of CCS Connected Voice, a robust, all-encompassing Unified Communications solution designed to deliver reliable, high-quality, and cost-effective business communications. The solution is now live at: https://ccsconnectedvoice.customonline.com/ CCS Connected Voice provides organizations with a modern cloud-based phone system that replaces traditional landlines with advanced internet-powered calling technology. Built for flexibility and performance, the solution enables businesses to manage calls, users, and communication workflows from virtually anywhere. "CCS Connected Voice delivers a complete, scalable voice solution that grows with your organization," said Adam Lapitino, Chief Growth Officer at CCS. "By combining enterprise-grade calling features, flexible deployment, and centralized management into one unified solution, we're enabling businesses to modernize their voice infrastructure, simplify operations, and scale seamlessly as their needs evolve." Key Features of the CCS Connected Voice Solution Include: * Cloud-Based VoIP Calling: Reliable, high-definition voice service over secure internet connections * Scalable Architecture: Easily add or remove users as organizational needs evolve * Advanced Call Management: Features such as call routing, auto attendants, voicemail-to-email, call forwarding, and more * Remote & Hybrid Work Enablement: Access business phone capabilities from desktop or mobile devices * Cost Efficiency: Lower infrastructure and maintenance costs compared to traditional PBX systems * MS Teams Operator Connect: Unlock enterprise-grade phone features directly in Teams, minus the complexity Designed for businesses seeking enhanced flexibility and operational efficiency, CCS Connected Voice supports both small teams and growing enterprises with enterprise-grade functionality and dependable uptime. The launch of CCS Connected Voice reflects CCS's continued commitment to delivering innovative solutions that help organizations modernize operations and stay connected in today's fast-paced digital environment.
CCS named Best Cyber Security & Best Computer Services in Best of Long Island 2026 for fifth consecutive year. The award highlights CCS's continued leadership in cyber security and technology services across the region. This achievement underscores the confidence our clients place in CCS and our team's unwavering dedication to safeguarding their businesses." - Jay Whitchurch, CEO HAUPPAUGE, NY, UNITED STATES, March 18, 2026 / EINPresswire.com / - CCS (Custom Computer Specialists) a Technology Services provider, announced today that it has been voted Best Cyber Security and Best Computer Services in the Best of Long Island contest for the fifth consecutive year. "We are incredibly proud to be voted Best Cyber Security and Best Computer Services for the fifth consecutive year," said Jay Whitchurch, CEO of CCS. "This achievement underscores the confidence our clients place in CCS and our team's unwavering dedication to safeguarding their businesses. As cyber risks grow more sophisticated, we remain focused on delivering strategic, forward-thinking solutions that help organizations plan, protect, and recover with confidence." More than a million votes were tallied for Long Island's favorites in the 21st annual Best of LI 2026 contest, which is conducted each year by Schneps Media, and sponsored by Four Leaf, formerly Bethpage Federal Credit Union. This award is highly sought after because it is an affirmation from the community that the winning organizations are the best in their field. Potential candidates who would like to be part of CCS' great team are encouraged to visit the careers page at CCS, and to follow CCS on LinkedIn and X. For more information on open positions, please call our recruiting team at 800.598.8989. CCS ("Custom Computer Specialists") is a premier provider of technology solutions and services to organizations throughout the US. Many organizations rely on CCS to deliver high-quality, highly reliable and secure technology solutions to support their cybersecurity, managed services, cloud, software, network management, and strategic planning needs. Established in 1979, CCS's extensive knowledge and experience have positioned it as a trusted partner for educational institutions, government agencies, healthcare providers, nonprofits, small to mid-sized businesses, and corporations throughout the US. With 500 of the best-and-brightest employees in the technology industry, CCS has offices in Hauppauge, NY (HQ); Providence, RI; Cleveland, OH; Raleigh, NC; Wilmington, DE; and Indianapolis, IN. We strongly believe in "Right People, Right Results". Providing the Right Results for our clients has earned CCS numerous certifications, awards, and distinctions: Inc. 5000 list; MSSP Alert Top 250 Global MSSPs, XDR Partner of the Year, CRN North America "Elite 150", "Elite 250" and "Security 100" for top Managed Service Providers; Top 10 K12 Solution Providers; Best Cybersecurity Provider; Best Technology Services; Best Places to Work; SOC 2 Type 2 Compliance; and certified as a CMMC Registered Practitioner Organization. Learn more at www.customonline.com Powered by Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
CCS, a US-based technology services provider, has launched CCS Connected Voice, a cloud-based VoIP solution designed to replace traditional landlines with internet-powered calling technology. The platform is now available at www.ccsconnectedvoice.com. The solution offers features including cloud-based VoIP calling, scalable architecture, advanced call management, remote work enablement, and Microsoft Teams Operator Connect integration. According to Chief Growth Officer Adam Lapitino, the platform combines enterprise-grade calling features with flexible deployment and centralised management. Founded in 1979, CCS serves educational institutions, government agencies, healthcare providers and businesses across the United States. The company employs over 450 staff across offices in New York, Rhode Island, Ohio, North Carolina and Delaware.
CCS ranks 18th on the MSSP Alert global Top 250 list. This recognition reflects our relentless focus on delivering high-quality security services, and investing in advanced technologies." HAUPPAUGE, NY, UNITED STATES, January 7, 2026 /EINPresswire.com/ - CCS (Custom Computer Specialists) announced it has been ranked 18th on the prestigious MSSP Alert Top 250 Global Managed Security Service Providers (MSSPs) for 2025, a ranking that recognizes the world's leading providers of managed security services. Published annually by MSSP Alert, a CyberRisk Alliance resource, the Top 250 list identifies MSSPs that demonstrate excellence in areas such as service innovation, customer impact, operational maturity, and the ability to address today's rapidly evolving cybersecurity threat landscape. CCS's placement at number 18 (9th in the US) underscores the company's continued growth, technical expertise, and commitment to protecting organizations from increasingly sophisticated cyber threats. "Being recognized at this level in the rankings on the MSSP Alert Top 250 list is a significant achievement for our team," said Jay Whitchurch, CEO of CCS. "This recognition reflects our relentless focus on delivering high-quality security services, investing in advanced technologies, and providing our clients with the confidence that their environments are protected around the clock." The MSSP Alert Top 250 ranking evaluates companies worldwide based on factors including managed security service offerings, customer satisfaction, market presence, and the ability to adapt to emerging risks. CCS's strong showing places it among an elite group of global cybersecurity providers. "This recognition reflects not only the strength of our security platform, but also the trust our customers place in CCS as their long-term security partner, "said Adam Lapitino, Leader of CCS' MSP business. "Our continued growth is driven by listening to our clients, expanding our service capabilities, and scaling in ways that help organizations stay ahead of evolving cyber risks." As cyber threats continue to increase in volume and complexity, CCS remains focused on expanding its capabilities, strengthening its security operations, and delivering proactive, intelligence-driven protection for organizations across industries. For more information about CCS and its managed security services, visit www.customonline.com About CCS CCS is a premier provider of technology solutions and services to organizations throughout the US. Many organizations rely on CCS to deliver high-quality, highly reliable and secure technology solutions to support their cybersecurity, managed services, cloud, software, network management, and strategic planning needs. Established in 1979, CCS' extensive knowledge and experience have positioned it as a trusted partner for educational institutions, government agencies, healthcare providers, nonprofits, small to mid-sized businesses, and corporations throughout the US. With close to 450 of the best-and-brightest employees in the technology industry, CCS has offices in Hauppauge, NY (HQ); Providence, RI; Cleveland, OH; Raleigh, NC; and Wilmington, DE. We strongly believe in "Right People, Right Results". Providing the Right Results for our clients has earned CCS numerous certifications, awards, and distinctions: Inc. 5000 list of Fasting Growing Companies; SOC 2 Type 2 Compliance; MSSP Alert Top 250 MSSPs, CRN North America "Elite 150", "Elite 250" and "Security 100" for top Managed Service Providers; Top 10 K12 Solution Providers; Best Cybersecurity Provider; Best Technology Services; and Best Places to Work. Learn more at www.customonline.com EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.