Business Analyst

Summary:

The Business Analyst partners with business units and technical teams to understand business problems, gather requirements, and deliver effective solutions. This role involves analyzing processes, documenting requirements, supporting design considerations, and ensuring successful implementation of solutions. The ideal candidate will have strong analytical skills, experience in requirement gathering, and the ability to bridge the gap between business needs and technical solutions.

Essential Job Functions:

• Collaborate with business units to understand business problems, processes, and objectives to drive effective solutions.

• Analyze business requirements and translate them into detailed functional specifications.

• Create and maintain documentation, including design considerations and requirements.

• Develop high-level and detailed requirements, ensuring clarity for development teams.

• Prepare flow diagrams (using tools like Visio or Lucidchart) to illustrate solutions for business stakeholders.

• Share solution requirements with business teams and ensure alignment.

• Support testing activities, including writing test cases and assisting QA teams as needed.

• Document and manage user stories in JIRA.

• Capture non-functional requirements such as compliance, security, access, and controls.

• Act as a critical thinker to identify process improvement opportunities and recommend solutions.

• Suggest testing strategies, including performance and penetration testing, when applicable.

• Understand interconnections between different aspects of a problem to provide holistic solutions.

• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience in process improvement initiatives.

• Ability to recommend and support implementation of technical solutions.

• Understanding of compliance and security requirements in solution design.

Education and/or Experience:

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).

• 8–10 years in the software industry, with at least 5 years as a Business Analyst.

• Hands-on experience in requirement gathering and documentation.

• Strong understanding of applications and solution design aspects.

• Ability to write clear, concise requirements and user stories.

• Familiarity with JIRA and diagramming tools (Visio, Lucidchart).

• Knowledge of SQL and experience in financial or mortgage industry is a plus (not mandatory).

• Strong analytical and critical thinking skills with the ability to see the big picture.

• Excellent communication and interpersonal skills.

• Ability to support QA and testing processes when required.

Certificates, Licenses, Registrations:

• None Required

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas.  Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.