Body Worn Camera Coordinator

Title: Body Worn Camera Coordinator
Location: Sterling, VA (Remote Eligible) 
Security Clearance: Moderate Background Investigation (MBI) 
Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent.
Travel: Travel may be required. 

About KACE: 
When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary:
Provides task-specific, program and technical support to the Postal Inspection Service’s Technical Services Unit.   The Body Worn Camera will be responsible for implementing and supporting the Inspection Service’s Body Worn Camera program.  

Essential Functions and Responsibilities: 

• Program Administration: Assist BWC Program Manager with all aspects of the nationwide BWC Program, including the implementation, deployment, and maintenance of BWC equipment as well as personnel training and support. Work with stakeholders to ensure BWC Program operates in alignment with agency business and operational practices, to include employee onboarding, offboarding, policy alignment and creation/revision of BWC standard operating procedures. 
• Digital Evidence Management and Compliance: Manage the secure storage, access, and retrieval of BWC records, ensuring data accuracy, integrity and privacy. Monitor and ensure compliance with legal and regulatory requirements for data storage, retention, and disposal. Support USPIS Office of Counsel with any requests for BWC records, following agency guidelines and ensuring timely and accurate handling. Create Evidence.com accounts and assign proper roles/permissions for users.
• Technical Support and Maintenance: Maintain equipment inventory, registration, distribution, and assignment of BWCs into appropriate systems. Maintain an inventory of BWC equipment, tracking repairs, replacements, and upgrades. Troubleshoot technical issues with BWC hardware, software and network, coordinating with vendors, IT and users, as needed, to resolve issues promptly.
• Technical Liaison: Serve as a technical liaison with vendor(s) regarding contracting, equipment, software, support, upgrades, troubleshooting and issue resolution. Serve as a technical liaison with agency personnel regarding programmatic service delivery. Be technically knowledgeable regarding agency systems, hardware, software and services. Be technically knowledgeable regarding acquisition procedures, processes and timelines.  Keep updated on technology developments in BWCs, recommending upgrades or changes as appropriate. Serve as a point of contact with USPS network stakeholders.
• Training and Support: Develop and deliver training programs and training resources for personnel on BWC usage, policy compliance, and data management. Serve as a point of contact for all BWC-related inquiries, providing guidance and support to ensure proper usage and handling. Partner with vendor(s) to support instructor and user training. Coordinate with the field divisions to support agency BWC Trainers.
• Policy Development and Reporting: Collaborate with stakeholders to develop, review, update and enforce BWC policies to reflect best practices, procedures and legal requirements. Prepare reports on BWC program usage, compliance, and performance, providing insights and recommendations to leadership. Monitor and report on BWC performance metrics, identifying areas for improvement.

Minimum Qualifications & Skills: 

• Bachelor’s degree from an accredited college or university or demonstrated relevant work experience as required by assigned project or initiative. Substantial experience managing or supporting a BWC program at a law enforcement agency is highly desired.  
• Demonstrated subject matter expertise working within a BWC program for a law enforcement agency with a large geographic area of responsibility and a complex operational scope.
• Demonstrated knowledge of and skills using Axon Enterprise, Inc. products and associated software, accessories, and supporting products.
• Demonstrated knowledge of and skills using Ericsson Cradlepoint products, including wireless edge routers to connect critical devices and applications anywhere using cellular, wired, and satellite links; and, with NetCloud Manager, associated software, and accessories and supporting products.
• Demonstrated knowledge and ability to manage sensitive law enforcement data in a cloud hosted enterprise information system. Specifically, importing, downloading, categorizing, reassigning, reviewing, redacting, retaining, exporting, sharing, purging and/or deleting digital records.
• Experience developing policy related to the use of BWC and digital evidence management systems.
• Ability to communicate orally and in writing at a level of proficiency sufficient to effectively convey technical equipment guidance and instruction to agency personnel.
• Exceptional interpersonal skills, ability to establish and maintain excellent working relationships with law enforcement personnel at all levels, peers, managers, other agencies, and external vendors.
• Demonstrated ability to utilize various computer hardware and software applications, such as Microsoft Office suite products, spreadsheets, and databases.
• Ability to evaluate program performance, forecast needs, and coordinate hardware and software upgrades as needed.
• Ability to plan and carry out tasks and projects to completion within reasonable specified time frames without immediate supervision.
• Ability to provide reports and briefings to USPIS Management as required.

Clearance: 
Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements/Background Investigation Requirements: 

• Must be a U.S Citizen or Legal Permanent Resident.
• Favorable credit check for all cleared positions 
• Successfully passing a background investigation including drug screening.

Physical Requirements/Working Conditions:

• Standing/Walking/Mobility:  Must have mobility to attend meetings with other managers and employees. Standing for prolonged and extended periods of time.
• Climbing/Stooping/Kneeling:  0% - 10% of the time.
• Lifting/Pulling/Pushing:  0% - 10% of the time.
• Fingering/Grasping/Feeling:  Must be able to write, type and use a telephone system 100% of the time.
• Sitting:  Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
 

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].