Job Description

Primary Function of Position:

Managing the team that is responsible for RMA shipment process for INTL and domestic shipments, and the receiving process for reconciliation of all RMAs for the Service Depot.

Roles and Responsibilities:

• Manage the RMA teams process, disposition, and tracking of related shipments and returns
  • Manage discrepant returns to enable RMA processing
  • Control of returns material storage within RMA Receiving area
  • Identify and communicate gaps in RMA process and present solutions for improvement
  • Ensure the team has a proven understanding of Standard Operating Procedures (SOPs), Department Operating Procedures (DOPs), and work instructions for audit readiness.
  • Work with Sr. Manager to help the team accomplish Department, Operational and WIN goals.
  • Implement continuous improvement projects each year to ensure best practices are being followed.

Qualifications

Skill/Job Requirements:

• Be a motivated self-starter and to learn quickly and apply new knowledge effectively
• Identify opportunities and obstacles and take appropriate necessary action to address.
• Demonstrate the composure required to perform effectively under stressful situations.
• Possess good problem solving and decision making skills.
• Embrace change, be effective in the face of ambiguity, and modify behavior when appropriate to achieve organizational goals.
• The ability to assess risk and willingness to take calculated risks to achieve goals

In order to adequately perform the responsibilities of this position the person must have:

• Knowledge and experience leading a team in Service Operations and/or Reverse Logistics
• Understanding of ERP Business Information Systems (e.g. SAP, Oracle, Agile)
• Proficiency in use of Microsoft Office suite of applications.
• Minimum College degree and/or at least 5 years’ experience in medical device or medical technology