Site Reliability Engineer/Customer Engagement @ TalentWerx

DevOps & Infrastructure (3)
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Start Date: Immediate

EXPANSIA is a service-disabled veteran-owned company that empowers organizations to be mission ready now with data, people, and ecosystems. As experts in continuous-delivery methods that drive digital adoption, we are dedicated to innovation, efficiency, and technology that benefit the warfighter. EXPANSIA specializes in integration, automation, and sustainment modernization through technology-enabled delivery models, digital engineering, and cloud-ready solutions.

OVERVIEW

Full-time/Permanent Employee

Location: This role may require onsite presence at Dayton, OH; Hanscom AFB (Bedford, MA); or Bolling AFB (Washington, D.C.).

Travel/Relocation: Candidates must confirm their awareness of the above requirement and their availability for travel and/or relocation if needed.

As a Site Reliability Engineer, you will work under general supervision to ensure the reliability and performance of systems and applications by addressing technical challenges of moderate scope and complexity. You will leverage your expertise in software development, database management, and container orchestration to evaluate system components, predict failures, and recommend enhancements. Collaborating with cross-functional teams, you will play a key role in improving the reliability of products and processes while supporting the organization's technological infrastructure.

The proposed salary range for this position is $115,190-$146,000. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our unique mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings.

RESPONSIBILTIES

Engage directly with customers to clearly understand their technical requirements and integrate their needs into the onboarding process.
Facilitate onboarding of new customers, ensuring seamless integration into an Integrated Digital Environment while achieving high customer satisfaction.
Develop governance, policies, and user manuals
Evaluate and analyze products and components to predict and address potential failures
Review product designs to ensure reliability and dependability
Recommend product design changes or alterations to achieve required reliability levels
Use tools to monitor production system health, performance and availability in real-time and analyze logs and metrics
Analyze Production incident response events and recommend strategies to improve MTTI and MTTR
Document findings, including results of root cause analysis, and implement necessary changes to maintain product reliability
Define SLIs and SLOs to set specific targets for service performance and availability
Work with engineering and development teams to design and implement reliability improvements
Determine maintenance requirements and schedules for products
Review reliability programs and provide evaluations for decision-making
Conduct Continuous Integration/Continuous Delivery (CI/CD) pipeline testing and optimization to ensure robust software delivery
Develop and manage container orchestration platforms such as Kubernetes (K8s) to enhance system scalability and reliability
Ensure 100% of planned hours are worked and recorded
Identify and forward to your leadership any opportunities that could lead to growth within your work area
Ensure all contractual deliverables are met/exceeded to the customer's satisfaction
Completes personal PDP and attend Staff Meeting and Storytime (with camera on)
Within your program, build productive and positive professional relationships with clients
Performs other related duties as assigned

KEY QUALIFICATIONS

Clearance: Active TS/SCI
Education and Years of Experience: Bachelor’s degree (or equivalent experience) with 8–10 years of experience, or a Master’s degree with 6–8years of experience. A minimum of 8 years of specialized experience is required.

Must have at least one of the following active certifications: CompTIA Security+, CompTIA CySA+, GICSP, GSEC, SSCP or CCNA Security
Proficiency with Amazon Web Services for the purposes of troubleshooting and evaluating availability and resilience
Proficiency with one or more cloud-based monitoring and analytics and visualization tools (i.e. Splunk, DataDog, Prometheus, Dynatrace, AppDynamics, Elasticsearch, Grafana, Kibana, Catchpoint, etc.)
Proficiency in one or more programming languages such as JavaScript or Python
Hands-on experience with containerization technologies and orchestration platforms like Kubernetes (K8s)
Experience in software and infrastructure troubleshooting, conducting resilience and availability analysis, monitoring systems using metrics, traces, and logs, and contributing to full-cycle software development
Proficiency in querying and managing both SQL and NoSQL databases, with a strong understanding of data structures, performance optimization, and data integrity
Experience with system administration installing and managing enterprise applications
Familiarity with CI/CD pipeline technologies and DevOps practices
Proficiency in root cause analysis techniques and reliability testing frameworks
Strong analytical, problem-solving, and technical documentation skills
Excellent communication skills to collaborate effectively with cross-functional teams
Strong experience using quantitative measure (e.g. metrics collection) and visualization (e.g. charts and graphs) to inform system readiness
Familiarity with cybersecurity best practices and software security protocols
Experience in system integration and ensuring software scalability
Experience providing technical support to operational strategies aligned within your program and initiatives that optimize processes, enhance productivity, and ensure quality across all program functions
Strong ability to analyze system performance, develop implementation requirements, and ensure compliance with verification standards
Experience in government and defense-related systems engineering

PREFERRED ADDITIONAL QUALIFICATIONS

AWS Solutions Architect (Associate or Professional)
AWS Developer (Associate or Professional)
AWS CloudOps Engineer (Associate or Professional)
DevOps Institute (or similar) Certified SRE Practitioner certification
Certified Kubernetes Administrator (CKA) certification
Experience with reliability engineering methodologies, including statistical distributions and reliability models
Familiarity with root cause analysis techniques and reliability testing frameworks
Knowledge of predictive maintenance strategies and tools
Ability to assess and refine system architecture for improved performance and reliability

EXPANSIA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Site Reliability Engineer/Customer Engagement

TalentWerx

Compensation Overview

RESPONSIBILTIES

KEY QUALIFICATIONS

PREFERRED ADDITIONAL QUALIFICATIONS

Growth & Insights

6 month growth

1 year growth

2 year growth