Divisional Technology Partner

Job Description

The FAS Divisional Technology Partner: College & GSAS Division will partner with divisional leadership to align technology investments with priorities, leads demand planning and prioritization within governance frameworks, and represents divisional needs in enterprise decision-making while coordinating solutions, managing escalations, and supporting effective issue resolution.

Job-Specific Responsibilities:

Duties and Responsibilities: 

• Document local FAS technology needs and gather feedback on IT systems and services. 
• Manage IT investment request intake. 
• Partner with FAS divisional leadership to align technology investments with academic and operational priorities, ensuring IT initiatives are prioritized and/or funded within defined governance guardrails and resource budget.   
• Facilitate FAS divisional demand planning, including IT roadmap development and shared visibility into intake, portfolio tradeoffs, and resource capacity. 
• Coordinate with counterparts across the FAS to identify shared solutions to common problems. 
• Produce annual report of divisional IT investments and impact. 
• Represent divisional perspectives on FAS and University-wide enterprise applications and platforms. 
• Serve as first point of escalation when warranted; triage and assess issues that warrant higher-level review. 
• Prioritize FAS unit needs and resolve issues within resource budget. 
• Diagnose whether issues stem from technology, policy, or business process, and route accordingly. 
• Approve limited exceptions to service catalog parameters for access to IT resources. 
• Make FAS computer refresh and allocation decisions within established lifecycle policies. 
• Socialize and communicate IT change initiatives within the division. 
• Collaborate with colleagues and stakeholders to address sensitive matters and build consensus; provide guidance to colleagues and arrange or deliver trainings as needed.

Qualifications

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• Bachelor's degree or equivalent work experience required.
• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn

• Ability to navigate stakeholders at all levels of the organization. 
• Strategic initiative and portfolio management. 
• Executive communication and stakeholder engagement. 
• Stakeholder negotiation and influence. 
• Experience working in the FAS, Harvard, or a complex higher education setting
• Financial stewardship and resource allocation.
• Facility with technological tools, platforms, and concepts. 
• Organizational change leadership.

Additional Information

• Working Conditions: 
  • Onsite work is performed in an office setting.
  • Hybrid 3-4 days in person
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity
• Other Information:
  Please provide a cover letter and resume as one document with your application. 
  This position has an 180-day orientation and review period.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

IT Academy (designed for IT Staff): 

HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 058. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Salary Grade: 058