Supporter Outreach Manager @ Democratic National Committee

People & HR (4)
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People & HR (4)

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The Democratic National Committee is looking to hire a Supporter Outreach manager who will engage with Party supporters who are seeking information about how to donate and volunteer with the party and campaign to ensure they receive thoughtful 1:1 responses that help supporters feel heard by the Party, get them the information they need, and empower them to take action in this critical election.

Responsibilities:

Manage a group of volunteers, which includes: platform trainings, onboarding, community meetings, recruitment, and troubleshooting/support.
Cultivate relationships with volunteer leaders and other supporters.
Manage our various inboxes to ensure any responses are resolved in a timely manner.
Create sophisticated systems across our various managed inboxes, including but not limited to: our info@ box, all of the DNC’s owned social media pages, our website outreach form, our mobile inboxes, and more.
Collaborate with the Donor Relationships team to empower supporters.
Other duties as assigned to support the department and the DNC's mission.

Qualifications:

1-2 years in an organizing or digital role with a campaign, advocacy group or committee.
Able to work independently and on a team and the ability to prioritize multiple tasks in a fast-paced, deadline-driven environment.
Familiarity with tools such as ActionKit, Reach, Mobilize, Monday.com, and Helpscout.
Excellent writing, editing, and proofreading skills; you should have an eagle-eye for typos and errors and have a deep understanding of how to engage with supporters to make them feel heard.

Salary: The starting salary for the Supporter Outreach Manager position is $65,000 on an annualized basis, commensurate with experience and qualifications. This is a full-time, exempt position, that may require work on weekends. This position is in the bargaining unit represented by SEIU Local-500.

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Benefits:

The DNC offers a generous benefit package, including:

Generous paid time off, including federal holidays and open leave

Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee

Supplementary vision plans available to employees for purchase

Up to a 5% employer match DNC 401(k) plan

Pre-tax flexible spending account benefits available to employees and dependents

Due to federal campaign finance rules, only U.S. citizens or U.S. green card holders are eligible for this role. See 52 U.S.C. 30121; 11 C.F.R. 110.20(i)

Supporter Outreach Manager

Volunteer Management, Donor Relations

Democratic National Committee

Compensation Overview

Responsibilities:

Qualifications:

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