Full-Time
Help Desk Analyst
vTech Solution
501-1,000 employees
Managed IT services with cloud computing.
No salary listed
Harrisburg, PA, USA
In Person
 IT & Security (1) |
|---|
- 2 to 3 years field experience
- 2 year associates degree or equivalent technical study
- 1+ years supporting technology in a fast paced environment
- 2+ years’ experience with Windows 7 operating system
- 2+ years’ experience with PC troubleshooting and repair
- Knowledge of Microsoft Windows 7 with emphasis on troubleshooting
- Experience with Microsoft Office products including Word, Excel and Outlook
- Provides technical assistance, support, and advice to end users for hardware, software, and systems.
- Provides hands-on technical assistance to business and technical users.
- Investigates and resolves computer software and hardware problems of users.
- Serves as a contact for level 1 support.
- Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
- Determines whether problem is caused by hardware, software, or system.
- Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
- Talks with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
- Experienced with a variety of call-tracking software and systems.
- Reads trade magazines and engages in independent study to maintain current industry knowledge.
- Follow quality standards, and displays strong customer service skills.
- Able to work in a team environment.
- Complete assigned tasks.
- Knowledge of and interest in emerging technologies.
- Reads trade magazines and engages in independent study to maintain current industry knowledge.
- Experienced with a variety of call-tracking software and systems
vTech Solution provides managed IT services, cloud computing, and professional staffing to help organizations handle their technology needs. The company works by integrating specialized software, security protocols, and AI tools into a client's existing infrastructure while offering project management and staff augmentation to fill technical gaps. Unlike many competitors, vTech combines a broad portfolio of technical services with a long-standing, verified track record of growth and strict management processes to ensure projects stay on budget. Their goal is to improve client success by delivering high-quality technical support and modern IT practices while maintaining a supportive environment for their employees.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Washington DC, District of Columbia
Founded
2006
Your Connections
People at vTech Solution who can refer or advise you
Simplify's Take
What believers are saying
- Marc Andersen's EY advisory role opens enterprise transformation projects.
- Five-year INC. 5000 listings attract top talent and larger clients.
- HUBZone certification secures preferential federal SLED contracting opportunities.
What critics are saying
- Ethiopian V-Tech Solutions name collision diverts government search traffic.
- No CISO cripples SLED cybersecurity competitiveness within 6-12 months.
- FedRAMP denial bars federal cloud services in 18-36 months.
What makes vTech Solution unique
- Elastic partnership delivers advanced search analytics for government clients.
- Intrusion partnership adds zero-day cyber-attack prevention to security services.
- Chirag Suthar's 25-year expertise drives SLED division growth and strategy.
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Company News
Managed IT services firm vTech Solution has appointed Chirag Suthar as senior director for growth and strategy of its state, local and education division, bringing over 25 years of leadership and business development experience to the post.
IT service provider vTech Solution is collaborating with Elastic to deliver advanced technology solutions enabling government agencies and commercial enterprises to enhance their decision-making and operational efficiency.
Washington, D.C.-based vTech Solution has appointed Marc Andersen, a senior partner at professional services company EY, as a member of its board of advisers.
Washington, DC-based IT firm vTech Solution has been named one of Financial Times – The Americas’ Fastest Growing Companies 2023, marking the fourth consecutive year that the company has made the prestigious list of the region’s most dynamic and promising companies.
Partnership With Intrusion - vTech Solution Inc. October 24, 2022, The vTech Solution Inc. and Intrusion have partnered to combine cyber-attack prevention solutions, including Zero-Days, to enhance our current cybersecurity offerings through managed and professional services. - PR12938601