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Senior Manager
Technical Accelerators
Posted on 7/15/2022
Orlando, FL, USA
Experience Level
Desired Skills
  • Bachelor or Master's Degree, plus 5+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • 5+ years technical management experience in delivery within a professional services organization; highly desirable in cloud-based solutions using agile deployment methodology
  • Creative, entrepreneurial spirit with comfort running initiatives and programs independently within a “start-up paced” environment
  • Experience working collaboratively and cross-functionally
  • Excellent written and verbal communication skills at the Cx level
  • Strong interpersonal skills, customer-centric attitude, and passion for cultural diversity
  • Keen attention to detail and the ability to multitask in a self-managed environment
  • Customer-centric mentality, willing to go the extra mile for the Customer, and will break down all barriers to ensure customer success
  • A passion for continually leveraging new technologies and functionality, as well as being involved in projects that push the capabilities of existing technologies
  • Must be US Citizen or lawful permanent resident
  • Manage all aspects of regional operations for the Americas
  • Hire, coach, and lead a team of Senior and Associate level consultants to achieve the ServiceNow business goals and promote a high-performance culture
  • Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance, and mentoring
  • Build and leverage strategic relationships with nearby higher education facilities to source future talent
  • For newly onboarded employees, execute in a player/coach style role by reviewing customer-facing deliverables focused on the solution delivery and be responsible for the quality of configured/developed solutions
  • Be responsible for managing execution of the technical delivery for a growing portfolio of accelerator offerings as appropriate to ensure a consistent delivery experience
  • Facilitate the team's career and development plans to promote individual growth as well as developing talent for the overall ServiceNow ecosystem
  • Hold the team accountable to execute using best practices and tools to deliver value to the Customer
  • Provide strategic technical thinking, building, and executing a business plan to meet team objectives
  • Communicate and acts as the technical escalation point of contact to facilitate collaboration, decision making, and internal and customer alignment
  • Assume responsibility for high customer satisfaction as reflected in Customer Survey scores
  • Promote continuous improvement practices for accelerators and delivery/engagement materials
  • Develop and maintain strong working relationships with other teams such as Technical Accelerators Leadership, Global Operations, Strategy & Portfolio Management, and management counterparts in other regions

10,001+ employees

Digital workflows
Company mission
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.