Customer Care Specialist

Employment Status:

Time Type:

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support. Follows-up on sales and marketing opportunities via e-mail and phone communications. Supports and promotes continued growth of new business for CSA Group TIC services.

 

These are your tasks:

• Support the sales process by providing initial information to prospective leads and existing customers
• Promote CSA services by contacting clients using competitors or other certification agencies
• Provide input to the Commercial Unit to identify new business opportunities
• Work closely with the Sales team to drive new business growth
• Manage customer inquiries, quotes, and services within assigned territory
• Collaborate with Marketing to organize and coordinate events (pre-work, scheduling, mailings, marketing materials)
• Prepare quotes and send proposals to clients, conduct follow-up calls
• Maintain and update client data in CRM system (Centra)
• Regularly follow up on open quotations and sales opportunities
• Research customer accounts to identify growth opportunities and generate leads

Preferred Education & Experience:

• Completed education in the following fields preferred:
• Office Management/ Marketing Communications
• Industrial Clerk / Business Administration Clerk
• Wholesale and Foreign Trade Clerk
• Customer Service / Call Center Specialis
• Foreign Language Correspondence
• Bachelor·s Degree in Business Administration / International / Communication Studies or in Marketing & Sales Management
• Sales competence and experience in lead generation
• Customer orientation and professional communication
• Strong communication skills (verbal and written)
• Analytical skills for identifying business potential
• Organizational skills and structured work approach
• Very good command of German and English

What we offer:

• An interesting and diversified job in the sales area to support the continuous growth of the CSA Group 

• Function as sales and customer contact for all commercial topics 

• Possibility of mobile working and flexible working hours

• Fitness & Health Program for a relaxed balance to the daily work routine

• Company pension plan

• Unlimited direct employment and a future-proof job

Office attendance is required.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at [email protected] if you require accommodation in the interview process.