Full-Time

Technical Account Manager

Posted on 9/5/2024

MongoDB

MongoDB

5,001-10,000 employees

Database platform for developers and businesses

Data & Analytics
Enterprise Software

Mid, Senior

London, UK

Hybrid working model requires some in-office presence in London.

US Top Secret Clearance Required

Category
Customer Success Management
Sales & Account Management
Requirements
  • Considerable experience designing, scaling, and managing production database deployments in FSI.
  • Success creating measurable business impact.
  • Ability to cultivate strong team partnerships, understanding when and how to seek internal and external stakeholder perspective, as well as secure commitments and lead collaborative efforts.
  • Exceptional leadership with calm and authoritative technical presence in escalated issues where lost revenue, regulatory risks, and other concerns may be at play.
  • Strong relationship management and account leadership skill with experience strengthening and growing relationships with FSI customers over time.
  • Experience serving as a technical expert for large scale systems able to quickly form key organizational understanding and find relevant experts.
  • Calibrate communication style across internal and external stakeholders including the executive level.
  • Lead deep engineering discussions, efficiently communicating complex customer workloads, use cases, and resiliency criteria, related to performance, availability, and scalability.
  • Extensive experience with large scale application architectures including containerization, orchestration and management tools for distributed systems and best practices and tooling for CI/CD at scale.
  • Measurable value created through energizing customers about technical solutions and evangelizing business value to be found with database products and features in FSI.
  • Ability to think on your feet, remain calm under pressure, work independently as well as cross-functionally to ensure and prioritize successful customer outcomes.
  • Familiarity with modern service architectures and cloud services stacks as well as classical development patterns of large-scale enterprise FSI customers.
  • Examples of strategic technical problem solving, developing, documenting, and implementing techniques, tools and procedures to optimize customer success in the near and long-term.
Responsibilities
  • Cultivation of customer confidence and delivery of positive, account-wide technical outcomes.
  • Understanding the unique use-cases, goals, and stringent requirements of FSI customers.
  • Defining shared objectives with customers while showcasing the capabilities of the MongoDB product portfolio.
  • Navigating complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB.
  • Shifting gears between enabling, coaching, and marshaling resources to get the right things done at the right time.
  • Acting as the eyes and ears of the product team while working with marquee customers - listening for new requirements and leveraging opportunities for future development.
  • Working closely with many teams to ensure MongoDB is staying one step ahead of customer needs.

MongoDB provides a modern database platform that helps developers and businesses create applications quickly and efficiently. Its main product is the MongoDB database, which features a flexible document data model that allows for easy data management and rapid application development. Additionally, MongoDB offers Atlas, a fully-managed cloud database service, which simplifies database operations for users. Unlike many traditional databases, MongoDB's platform is designed to be scalable and adaptable, making it suitable for a wide range of clients, from startups to large enterprises. The company operates on a subscription and usage-based pricing model, providing various service tiers to meet different needs. MongoDB aims to foster a diverse workplace culture, believing that varied perspectives drive innovation and enhance its competitive advantage.

Company Stage

IPO

Total Funding

$302.6M

Headquarters

New York City, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

3%

1 year growth

44%

2 year growth

40%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing interest in vector databases boosts MongoDB's vector search capabilities.
  • Partnerships with AWS and Google Cloud enhance MongoDB's multi-cloud deployment.
  • Rising demand for real-time data processing drives adoption of MongoDB's document model.

What critics are saying

  • Competition from Amazon DynamoDB and Google Cloud Firestore may erode market share.
  • Open-source alternatives like CockroachDB attract developers seeking cost-effective solutions.
  • Data privacy regulations could increase compliance costs for MongoDB's cloud services.

What makes MongoDB unique

  • MongoDB offers a flexible document data model for rapid application development.
  • The company provides a fully-managed cloud database service, MongoDB Atlas.
  • MongoDB's platform supports high availability, data integrity, and robust security.

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Benefits

Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility

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