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Full-Time

Technical Account Manager

Confirmed live in the last 24 hours

MongoDB

MongoDB

5,001-10,000 employees

Database platform for developers and businesses

Data & Analytics
Enterprise Software

Mid, Senior

London, UK

Hybrid working model requires some in-office presence in London.

US Top Secret Clearance Required

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Requirements
  • Considerable experience designing, scaling, and managing production database deployments in FSI.
  • Success creating measurable business impact.
  • Ability to cultivate strong team partnerships, understanding when and how to seek internal and external stakeholder perspective, as well as secure commitments and lead collaborative efforts.
  • Exceptional leadership with calm and authoritative technical presence in escalated issues where lost revenue, regulatory risks, and other concerns may be at play.
  • Strong relationship management and account leadership skill with experience strengthening and growing relationships with FSI customers over time.
  • Experience serving as a technical expert for large scale systems able to quickly: Form key organizational understanding and find relevant experts; Calibrate communication style across internal and external stakeholders including the executive level; Lead deep engineering discussions, efficiently communicating complex customer workloads, use cases, and resiliency criteria, related to performance, availability, and scalability; Bring extensive experience with large scale application architectures including containerization, orchestration and management tools for distributed systems and best practices and tooling for CI/CD at scale.
  • Measurable value created through energizing customers about technical solutions and evangelizing business value to be found with database products and features in FSI.
  • Ability to think on your feet, remain calm under pressure, work independently as well as cross-functionally to ensure and prioritize successful customer outcomes.
  • Familiarity with modern service architectures and cloud services stacks as well as classical development patterns of large-scale enterprise FSI customers.
  • Examples of strategic technical problem solving, developing, documenting, and implementing techniques, tools and procedures to optimize customer success in the near and long-term.
Responsibilities
  • Cultivation of customer confidence and delivery of positive, account-wide technical outcomes.
  • Understanding the unique use-cases, goals, and stringent requirements of FSI customers.
  • Defining shared objectives with customers while showcasing the capabilities of the MongoDB product portfolio.
  • Navigating complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB.
  • Shifting gears between enabling, coaching, and marshaling resources to get the right things done at the right time.
  • Acting as the eyes and ears of the product team while working with marquee customers - listening for new requirements and leveraging opportunities for future development.
  • Working closely with many teams to ensure MongoDB is staying one step ahead of customer needs.

MongoDB provides a modern database platform that helps developers and businesses create applications quickly and efficiently. Its main product is the MongoDB database, which features a flexible document data model that allows for easy data management and rapid application development. Additionally, MongoDB offers Atlas, a fully-managed cloud database service, which simplifies database operations for users. Unlike many traditional databases, MongoDB's platform is designed to be scalable and adaptable, making it suitable for a wide range of clients, from startups to large enterprises. The company operates on a subscription and usage-based pricing model, providing various service tiers to meet different needs. MongoDB aims to foster a diverse workplace culture, believing that varied perspectives drive innovation and enhance its competitive advantage.

Company Stage

Series F

Total Funding

$311M

Headquarters

New York City, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

14%

1 year growth

26%

2 year growth

40%
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Simplify's Take

What believers are saying

  • MongoDB's strong revenue growth, with a 22% year-over-year increase and over 49,200 customers, indicates robust market demand and financial health.
  • The partnership with Bendigo and Adelaide Bank showcases MongoDB's ability to modernize legacy systems efficiently, reducing costs and accelerating innovation.
  • MongoDB's diverse client base across industries like technology, finance, and healthcare provides stability and multiple growth avenues.

What critics are saying

  • The ongoing class action lawsuits could lead to financial penalties and damage MongoDB's reputation.
  • Changes in sales force incentive structures have led to significant revenue losses, indicating potential instability in revenue streams.

What makes MongoDB unique

  • MongoDB's flexible document data model allows for rapid iteration and deployment, setting it apart from traditional relational databases.
  • The company's Atlas service offers a fully-managed cloud database solution, providing scalability and ease of use that many competitors lack.
  • MongoDB's commitment to fostering a diverse and inclusive workplace culture drives innovation and maintains a competitive edge.

Benefits

Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility