Manager – Knowledge & Employee Experience

Join Corby Spirit and Wine Limited and Hiram Walker & Sons Ltd.,: Where Moments Matter

At Corby and Hiram Walker, we’re more than a company - we’re curators of unforgettable moments. Our portfolio boasts some of Canada’s most iconic and award-winning brands, including J.P. Wiser’s, Lot No. 40, Pike Creek, and Gooderham & Worts Canadian whiskies, Polar Ice vodka, Lamb’s rum, Ungava gin, McGuinness and Cabot Trail liqueurs, Ace Beverage Group’s Cottage Springs, Cabana Coast, Liberty Village, and Good Vines, and Foreign Affair wines. But that’s just the beginning.

Through its affiliation with Pernod Ricard, Corby represents leading international brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet®, Beefeater and Malfy Gins, a leading portfolio of American whiskey brands including Jefferson’s, Rabbit Hole, and Skrewball™ whiskey., and Perrier-Jouët and Mumm champagnes, – making our portfolio the most comprehensive in the market.

Why Choose Us?

Igniting Conviviality: Derived from the French word “convivialité,” our ethos centres on human connection, authenticity, and friendliness. We create moments that matter, starting with how we work together.

Progressive Opportunities: Fuel your ambition with outstanding career prospects and rewards. Whether you’re a seasoned professional or just starting your journey, we’re invested in your growth.

Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

The salary range for this role is $90,200 to $112,700. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Hybrid:

We offer a hybrid work model designed to give you the best of both worlds—flexibility and meaningful in-person connection. You’ll spend three days a week with us at our Windsor office (2072 Riverside Drive E.),where you can collaborate, learn, and feel part of a supportive community, while still enjoying the freedom to work remotely on other days.

If you’re not currently within commuting distance, we welcome applicants who are open to relocating and joining our team here in Windsor.

Position Summary:

This role is responsible for enhancing the employee and manager experience by designing and delivering a seamless, digitally enabled journey across all stages of the employee lifecycle. It focuses on integrating global and locally relevant tools, simplifying processes, and embedding self-service and AI-driven capabilities to create more intuitive, efficient, and personalized workdays.

Who Will Love this position:

This role is perfect for someone who enjoys simplifying the way people work and creating experiences that help employees and leaders succeed. You’ll thrive here if you’re passionate about turning information into easy-to-use solutions, improving processes, and making it easier for people to find the support they need when they need it.

You’ll play a key role in shaping how employees interact with P&E by connecting knowledge, tools, and digital solutions to create a seamless and personalized experience. Using your expertise in P&E operations, employee lifecycle support, knowledge management, and continuous improvement, you’ll help build smarter, more efficient ways of working — including leveraging AI-enabled solutions.

This is an opportunity to make a visible impact by increasing self-service, reducing complexity, and helping create a more connected, responsive, and engaging employee experience.

What you will do:

Knowledge Management & Operational Documentation

• Manage and maintain P&E operational knowledge content including policies, procedures, FAQs, onboarding resources, and employee support documentation ensuring it remains accurate, current, compliant and easily accessible
• Develop and lead governance, standardization and lifecycle of knowledge management practices and articles
• Improve searchability, usability, and structure of knowledge content to support employee and manager self-service and AI consumption
• Partner with P&E SMEs to identify knowledge gaps and continuously improve operational documentation
• Support knowledge frameworks that enable AI-powered support tools, chatbots, and self-service capabilities

Employee Lifecycle & People Shared Services Support

• Partner with Total Rewards and People Shared Services teams to improve and optimize operational workflows, employee lifecycle processes and employee experiences through AI and automation initiatives
• Assist in identifying high-friction lifecycle moments and implementing automation and AI-driven solutions
• Participate in operational governance activities to ensure process consistency and compliance
• Manage and maintain process workflow and employee journey mapping while continuously improving across lifecycle stages, ensuring each stage is supported by accessible knowledge

Employee Experience & Service Delivery

• Manage and optimize the Employee Portal and Chatbot performance and experience
• Develop and maintain reporting related to service delivery, knowledge utilization, employee inquiries, case deflection, failed searches, and process effectiveness
• Monitor and analyze employee inquiries, case trends, and operational pain points to identify opportunities for operational efficiency and improved employee experience
• Help improve employee and manager self-service experiences through enhanced content, guidance, digital support tools, conversational design and intent mapping
• Support initiatives focused on improving responsiveness, consistency, and quality of P&E service delivery
• Contribute to service delivery optimization initiatives including case management, process improvements, and operational simplification and automation
• Establish and track KPIs related to lifecycle effectiveness, digital adoption, case resolution time and service delivery performance

HR Technology & Digital Enablement

• Partner with HRIS and technology teams to support P&E operational technology enhancements and process improvements
• Collaborating with Global HR and Transformation teams on technology roadmap and local implementation, while helping to influence for local needs
• Ensure global tools are well integrated locally and embedded into local employee lifecycles
• Assist with testing, documentation, and change management activities related to P&E operational systems and enhancements
• Contribute to automation and AI enablement initiatives by improving process structure, knowledge content, and operational readiness
• Support continuous improvement initiatives across Total Rewards & People Solutions teams
• Participate in projects related to operational transformation, digital enablement, and process optimization
• Drive adoption of HR Service tools across the organization, supporting training and communication efforts

What you bring:

• Strong analytical & diagnostic skills with an aptitude and passion for process improvement
• Ability to data mine and synthesize large amounts of data in different formats/structures and identify key trends
• Strong understanding of HR Operations/Shared Service models, Payroll, Employee Lifecycle processes
• Experience supporting operational process improvement, knowledge management, or employee experience initiatives preferred
• Data driven decision making and insights generation
• Process design and continuous improvement
• Cross functional collaboration and stakeholder management
• Project/time management with ability to meet stringent deadlines
• Experience with Workday and Report creation
• Customer centric mindset with a focus on simplifying experiences

Education:

Required:  Bachelor’s degree (Business, Computer/Data Science)

Desirable: Certifications in AI

Experience:

• 6 + years of previous experience in HR Operations, employee lifecycle management, shared services or HR technology
• Strong understanding of HR systems, case management tools, and knowledge management platforms
• Experience with digital employee experience design and self-service strategies
• Exposure to AI, automation, or chatbot or virtual agent technologies preferred
• Demonstrated ability to operate across regional teams and influence stakeholders
• Experience with process & workflow optimization, AI-enabled service delivery

Job Posting End Date:

Target Hire Date:

When you join Corby and Hiram Walker, you’ll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it’s what brings our culture to life. Learn about our rich heritage by clicking HERE for Corby and HERE for Hiram Walker.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a a hybrid option with flexibility to work remotely 2 days a week. As a global employer, we understand that not everyone’s working hours are the same, and we empower our employees to work the hours that make the most sense for them and their team’s schedules.

We offer employees great benefits and perks to toast to a life filled with support. Check out PRCanadaBenefits.com for details.

At Corby and Hiram Walker, we’re committed to fostering a workplace that reflects the diversity of the communities we serve. We welcome applications from all qualified individuals.

We will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the any phase of the recruitment process or want to review our accommodation policies, please reach out to our Human Resources Department at [email protected].

This posting is for a vacant role. This recruitment process uses artificial intelligence (AI) tools to match applicant skills with role requirements and qualifications.

Join us in creating a vibrant, inclusive workplace where everyone’s voice matters. Apply today!