Job Description Summary

Under general supervision, the Communication Specialist performs shift activities required to ensure an integrated messaging system and quality Call Center and Help Desk customer service program.  This role ensures a comprehensive and quality customer service program for clinical services and MUSC/MUHA’s consumers.   This role triages patient calls in order to put them in contact with the appropriate office, answers questions, resolves issues and refers to appropriate clinical team.  The Communications Specialist works collaboratively with leaders on common integrated areas such as communication standards and security, patient safety, testing and change control.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002330 CHSCorp - Communications Call Center | (19711000)

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

Work Shift

Job Description

Tasks/Duties Include, but are not limited to:

Answer all incoming calls to the main MUSC line.

Appropriately direct calls from hospital staff and outside calls per their specified needs

Send all emergency life safety group pages within the hospital urgently and efficiently

Maintain all paging service for MUSC

Maintain and update MUSC on-call calendars

Answer a constant flow of customer calls with minimal wait times.

Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Direct all calls and pages with accuracy and professionalism.

Ensure front desk interactions and documentation are accurate and efficient

Provide support and assistance during emergency operations and events.

Program and/or register pagers for each paging account

Maintain the pager inventory for MUSC

Monitor the online paging service- Simon Web

Accurately use the Spok Smart Center console to monitor and maintain pages, call calendars, directory, and inpatient information.

Provide directory assistance for employees and patients

Provide outside dialing service to all employee which allow for patient contact

Dial and connect international calls for employees of MUSC

Provide Afterhours services for callers to provide but not limited to on-call paging for the on-call provider

Provide contact to interpreter services for patients and employees connecting with patients

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

Signing bonus-available for new hires/external hires only.

RETIREMENT CHECK FOR LIFE-ASK ABOUT OUR PENSION PLAN OPTIONS.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Communications Specialist I

Medical University of South Carolina