Communications Specialist I

Tasks/Duties Include, but are not limited to:

• Answer all incoming calls to the main MUSC line.

• Appropriately direct calls from hospital staff and outside calls per their specified needs

• Send all emergency life safety group pages within the hospital urgently and efficiently

• Maintain all paging service for MUSC 

• Maintain and update MUSC on-call calendars

• Answer a constant flow of customer calls with minimal wait times.

• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Direct all calls and pages with accuracy and professionalism.

• Ensure front desk interactions and documentation are accurate and efficient

• Provide support and assistance during emergency operations and events. 

• Program and/or register pagers for each paging account

• Maintain the pager inventory for MUSC 

• Monitor the online paging service- Simon Web 

• Accurately use the Spok Smart Center console to monitor and maintain pages, call calendars, directory, and inpatient information.

• Provide directory assistance for employees and patients 

• Provide outside dialing service to all employee which allow for patient contact

• Dial and connect international calls for employees of MUSC 

• Provide Afterhours services for callers to provide but not limited to on-call paging for the on-call provider

• Provide contact to interpreter services for patients and employees connecting with patients