Full-Time

Communications Specialist I

Confirmed live in the last 24 hours

Medical University of South Carolina

Medical University of South Carolina

Entry

Charleston, SC, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High School Degree or Equivalent
  • 0-6 months of work experience
Responsibilities
  • Answer all incoming calls to the main MUSC line.
  • Appropriately direct calls from hospital staff and outside calls per their specified needs
  • Send all emergency life safety group pages within the hospital urgently and efficiently
  • Maintain all paging service for MUSC
  • Maintain and update MUSC on-call calendars
  • Answer a constant flow of customer calls with minimal wait times.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Direct all calls and pages with accuracy and professionalism.
  • Ensure front desk interactions and documentation are accurate and efficient
  • Provide support and assistance during emergency operations and events.
  • Program and/or register pagers for each paging account
  • Maintain the pager inventory for MUSC
  • Monitor the online paging service- Simon Web
  • Accurately use the Spok Smart Center console to monitor and maintain pages, call calendars, directory, and inpatient information.
  • Provide directory assistance for employees and patients
  • Provide outside dialing service to all employee which allow for patient contact
  • Dial and connect international calls for employees of MUSC
  • Provide Afterhours services for callers to provide but not limited to on-call paging for the on-call provider
  • Provide contact to interpreter services for patients and employees connecting with patients
Medical University of South Carolina

Medical University of South Carolina

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